I chose TempurPedic primarily because I needed to try the mattress before I bought it. There are many "highly rated" mattresses that only are available online but I was not going to buy "sight unseen". The Flagship store associate added value to my purchase with her clear explanations and patience while I debated which firmness to get and went back and forth between the displays. There was also good followup because I did not purchase during my initial store visit and had additional questions. The "White Glove" delivery and 90 day trial were also important factors in my decision.

This is my 3rd Tempur-Pedic mattress, as the others tended to be transported into guest rooms for their enjoyment! I have had multiple knee surgeries, sinus, Achilles' tendon issues. I hike over 100 miles per month. I started out with the original mattress about 2006, then switched to a softer one 5 years later after surgery. I moved recently and sold the mattresses, and everyone wants to buy even a used Tempur-Pedic mattress. I bought the Pro-Adapt because of my activity and age (66). Love it. Never disappointed in their mattresses. I advise to go into a store, take an hour and try out the varieties. You won't be disappointed. Invest in yourself and your body.

The product is very firm although it is supposed to be soft... NOT! It is very low to ground. The metal bar at foot of bed makes it impossible to sit at at end of mattress. Annoying!! I have a king mattress made up of two twin XL mattresses. The mattresses separate at center of bed causing a gap, which is uncomfortable. These mattresses are very expensive and I wish I could return!!!

[This review was collected as part of a promotion.] We just bought a house in January and decided to take the plunge on spending money on a quality mattress. We absolutely love the hybrid pro adapt from the cooling feature to the comfort of a coil and memory foam mattress. This mattress we have been in love with now for 5 months and cant wait for many more awesome sleep nights! We just cant wait to go to bed at night. The ergo frame was also worth the purchase with the mattress. Thanks Tempur for such an amazing product.

The Pro Adapt soft is not what I would call soft. It is firm with a little hug to your body. Easy to turn over in. The cooling gel center doesn't really help a lot when having a hot flash, but the mattress doesn't sleep hot. We have only been sleeping on this for a month. My shoulder would hurt after sleeping, not any more. They tell us it will get softer. I think it will be 5 stars then.

The first night I slept in my new bed I went right to sleep. No tossing an turning absolute comfort. I just had my hips replaced and had a great deal of trouble sleeping. This is the first time I awoke with no headache or backache. I just love it an it makes me want to go to bed earlier than I use to.

Not an easy process to file a mattress claim. You will be denied unless "there are 3/4" (inch) or greater visible indentations". Proper forms and photos were sent. Mattress is 2 years old. It's a lot of trouble to get nothing in return. The standard I paid for is not the standard of service I received . Claim was denied. Make sure you are aware of what you are purchasing and will get for the huge amount of money you will spend for a mattress .

We are a long-term customer of tempur-pedic. We have slept on 2 mattresses over the course of 8 years. Both mattresses lost support and have begun to significantly sag within 2 years. We are not heavy by any means. My husband is 185 lbs. and I am 135 lbs. We use 2 waterproof mattress covers to ensure no sweat gets through, as my husband is a hot sleeper. We have BOTH developed nerve damage in our necks due to the sagging! We have been going to physical therapy and the chiropractor regularly to fix this for the last year and a half. Our arms go numb at night with excruciating tingling pain in the elbows, wrists, hands, and fingers. I have lost many nights of sleep trying to make this pain go away. My husband the same. After we went out of town and slept on a different bed, we knew the issue was with the mattress. Our first mattress we were able to return with warranty. The second however they won't allow it. The dip isn't large enough, which is completely inaccurate! Customer service is subpar. Quality is less than desirable for the cost of the mattress. I will NEVER purchase a tempur-pedic again. It seems their quality has diminished tremendously over the last 10 years. Don't waste your money.... You'll pay for it double time in health costs due to chronic pain and nerve damage.

I'm 6'2", 270. larger than your average human man. I have chronic lower back issues. For many years, I urged my partner to get a Tempur-pedic and he finally agreed after seeing many videos about the new cooling cover. We got it about 30 days ago and my first thought was that it was too firm. Now I feel it's just right. PERFECT for both of us, actually. I hope it lasts, that is my only concern, as it's pricey.

This type of mattress is not working for my husband and I. After reading positive reviews on this product we had high hopes this would be the mattress for us. We have been sleeping on it for almost one month and I wake up everyday with neck and lower back pain. I am on the smaller side and I just do not feel it conforming to my body the way the salesperson described.