Hello Jane! We are so sorry about your recent experience with our product where the Bars were too hard. Your feedback is invaluable, and we are eager to address this matter. Rest assured; your comments will be forwarded to our quality assurance team for review to prevent such occurrences in the future. Please know that this is not up to our high standards and we would love to make this right – Please contact us at 1- 866-805-2879. We are available Monday through Friday from 9 am to 6 pm ET. Please use S-15747409 when contacting the team! Thanks for contacting us!