Hi Beelayla, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with the spout of your Bentgo Kids Water Bottle not staying closed. To help with this, here’s a quick tip on how to properly close the straw for a leak-proof seal: How to Put Away the Straw – Use the tab to completely push the flip-up straw all the way down until it lies flat against the lid. This covers the silicone valve, helps prevent leaks, and keeps the straw clean when not in use. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Hi Fran Ma, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with your Bentgo Kids Water Bottle leaking. We understand how frustrating this must be, and we want to make it right. This bottle is backed by Bentgo's industry leading 2 year warranty. Please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support