Hi TheresaN. Thank you so much for reaching out to us here. There is a possibility that something is blocking the tracks and stopping the freezer from rolling back. If that doesn't work reach out to @LGUS on Twitter or PM us via Facebook. - Trey

We appreciate the 5 star review and praise for your 27 cu. ft. Smart Counter-Depth MAX ™ French Door Refrigerator. Thank you for taking the time to post your review! Your feedback is invaluable to us as it provides potential customers reassurance as to the quality and value available in our refrigerators. Should you need support, we're available on social media for your convenience! Our Facebook handle is @LGUSA and our Twitter handle is @LGUSSupport. Feel free to direct message us on Twitter or private message us on Facebook for support. Enjoy the LG kitchen refrigerator experience. ^Chris

Dear Customer, Thanks for the awesome review about our product. We're so pleased to know it's working just as it should and that you're enjoying it so much! As we promised, we strive to developed and understand our customer needs and exceed their expectations. Once again, thank you for choosing LG!

Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.

Hi there Bob! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. `Jai