We bought one in November and there was a problem with the unit. When we called to see if it could be replaced, they asked a few questions and then promptly sent us a brand new unit! We love the size, it doesn't take up much space on the counter, and we love the mug and strong coffee feature.

A few years ago we received a Keurig "Mini" as a gift and shortly afterwards we were experiencing troubles. It continued to brew weak, lukewarm coffee but after the noises began we placed it into retirement. One day, a couple of years later, my wife suggested we call Keurig. We had no receipt, but we called and spoke with a few representatives before being put in touch with Mike, a top level management employee. Mike wasted no time; he reviewed our prior conversations and issued us a new Keurig Mini. We are so happy to at last have a working brewer. We are proud to find a company acting so responsibly, and have been enjoying rich hot coffee ever since. Keurig, you're the best!

Excellent service, We own several Keurig products for our home and office and they are the BEST, - they stand behind their product, - great customer support. They really want you to enjoy a fast cup of coffee or a relaxing expresso or cappuccino to wind down the day. The AUTOSHIP guarantees that you get a good price and never run out of coffee.

My replacement has the exact same problem. IT DOESN'T MAKE COFFEE. I read the reviews and a ton of people have the same problem. It just sends water to the reserve portion of the unit and not brew. In addition I wasted a lot of pods, was told I would be sent some from Keurig and of course that didn't happen.

I loved my first keurig. Had to replace it after many years of good service. It was a pleasure to wake up to this well-made machine that consistently produced good coffee. The replacement version is a big disappointment. Coffee is tepid and I have to heat it in the microwave immediately after brewing each cup. Super light weight, indicative of the cheap parts. Hold my breath when I open and close any component, that the barely-there hinges don't snap off. After all that work to reduce the amount of plastic in the machine - why create an extraneous unneeded plastic 'storage bin'? Poorly designed other than as a cheap money-making reflection of a once quality coffee maker. Sad to see this loss of pride in what used to be a high-quality company.

Although we really didn't use this product that much in the year that we had it, it died shortly after our move to a different state.I made sure to keep the original packing and box that it came in and the move wasn't responsible for it's demise.A few questions and tests from the representative from Keurig and they sent us a new unit.We are so happy to have this product, even though we utilize it as a backup to our main coffee brewer.

I appreciate that you replaced my coffee maker with another identical one however, it seems to me that the design of this coffee maker has some flaws even though we have a brand new one and it works we still have difficulty when the water will not come down into the cup Worked around it by adding more water and using 2 cups to collect the coffee but it still has issues and I don’t for see the future of this coffee maker lasting long term. People will get tired of buying it because it has a deficiency, even though it can make a cup of coffee it’s not reliable And coffee pods are wasted as a result.

We bought a mini plus coffee maker and it was not functioning right. We were pleased with the help from the service people who helped us find that it needed to be replaced and quickly sent us a replacement. You have a excellent service department. Thank you and the new machine works great.

The first slim machine I bought would not dispense water to make coffee. The customer service after asking me to go thru a lot of steps to try to get it too work, decided to send me a new machine. This one arrived and sometimes dispenses water and sometimes not. The slim model is supposed to dispense 6, 8, 10 or 12 oz of water. However it will not dispense on anything less than 10 oz of water. I am extremely displeased! No, I would not recommend this machine!

Love it! Perfect for a very small kitchen with the features I love. Love being able to remove and clean the water tank, plus love having a variety of pods right there, close at hand when I am ready. Easy to move wherever, when needed. Perfect in so many ways!!!