Our Generac was installed in November, 2022. So far we haven't needed it yet but it's great to know that in the event we lose power it's there to take over. Our installer was great, did an excellent job and provided all the information we need to keep it ready when needed. I have the Mobile Link app on my phone and PC to check that it is ready and exercising as scheduled, so far it's been right on time. We couldn't be more pleased.

We live in rural area, known for electric utility random outages, so we decided to get ready for the next outage. Our 24KW generator with automatic transfer switch powers up our whole house; HVAC, water heater, range, oven, dryer, well pump, security system, lights, TVs, etc. We invited proposals from a couple contractors. We talked with a few of Balanced Electric's other customers and they gave us a thumbs up recommendation. Our project was done in about 8 weeks, and we're now ready for winter weather. Great job, well done Balanced Electric !

The product is solid, excellent instructions and best of all, excellent Customer Support. the 24x7 LIVE PERSON support is something special these days of IVR's and Chats and in-person avoidance. Generac was there for us multiple time during our 'self-installation' process and were very helpful and patient. We got this up un running and tested successfully a week before an upcoming deep freeze, so we have peace of mind. The ML App could be better. I was hoping to be able to view the setup panel options and do more remotely. But it did do the very basics of telling me current state, and sending me alerts.

Very impressed by the support team, Mariposa Electric from Lindsay, Ontario for myself, who gave proper assistance in the initial determination of need, and then the installation. Machine is great, only quam is that the machine does not have decals on back (for me the front) of the generator

With all the stories on the news about long power outages such as in Louisiana and possible sun spots/flares having the potential to knock out power grids, I feel more secure having the generator so I have electricity and don't lose all the food in the frig and freezer. While the investment in the generator is significant, I am sure the return on the investment will be well worth it.

I had a whole house generator installed for 2 reasons, I have a health issue requiring electricity for my CPAP machine to work and with frequent power outages and I wanted the peace of mind that I would have during the night if my power went out. I had a a whole house generator at y previous residence and it was nice knowing I had power when there ere outages.

Guardian 22 KW GenSet plus 200A ATS installed by Doug Williford and Sons at lake house in Sabine County Texas on 2/28/2022 with no problems. Propane System installed next day. First test came a few days later when we lost utility power for 30 minutes. Gen Set started up and powered house just fine. Shut down as expected when power was restored. Great addition to the lake house. Only issue is it took 10 months from time of order date to install date. Suggest you start the process real early. Doug Williford and Sons was great to work with.

FYI - the only reason I gave a low score on installation is the electrician our home builder used didn't know what they were doing. Once the authorized Generac company came out and fixed the issue, we are totally satisfied. Strong storms/tornados came through our area about a month ago (12/9). After lots of flickering, at 5:16 pm our power went out. The dog and I were in the closet due to a tornado warning. By the time my husband walked across the house, the power had come back on. I thought it just another flicker, he said "No, that's the generator". It ran until about 1:50 am. We are so glad we have a Generac Generator. There may be some future sales in our neighborhood soon and we have recommended Capital Electric to everyone.

I've only had my 22kw unit for two weeks so far. I've heard it run through a weekly cycle and that's it. So far so good! The install company did a great job and knew what they were doing. Now just waiting for the power to go out! Winter is coming and we get record snows here, so I'm sure this will be a great investment!

With hurricane season approaching, we now have peace of mind if we lose our electricity. So far we have had this for one day, so I can's say if it will operate as promised, but so far we are happy with this product. Service and installation was excellent.