The installation and testing of this unit was flawless ... apart from a little hiccup in connecting the wifi, but the technicians soon had that figured out and the wifi tracking/performance monitoring system now works very smoothly. We expect that this unit will deliver all of the reliable service we hope for from it.

I just got the home standby generator hooked up. It was tested and started up right away. I so glad I have a generator that I can count of when the power goes out. I would like to thank the company for giving me a list of certified Generac installers. The installer was very professional, arrived on time, was very knowledge, and did and great job.

The features concerning the generator and transfer switch are impressive. Especially the on board keypad programming and Mobile Link WIFI access to monitor the unit. Overall I think the 24KW will well serve our needs during an outage and our future needs.

I replaced a small generator with a new 24kW Generac. The WiFi connection took an old person a little time and effort. But it is connected and ready to run. I no longer will have to worry about being without power. The auto start and transfer switch will be great. Not that I want to have a power outage. But we are ready for it when it happens, and it will.

Less than 2 years old still under warranty and has not worked in 3 months. Every time service tech comes it’s not covered and still not working. Last year during hurricane it stopped working and last 3 months still not working, but cost me over a thousand $$$ for service calls - new battery& cables -circuit board due to a lizard ( how -isn’t transfer panel weather tight ) engine lifter’s adjustment. Why does it take 2 weeks for parts

Just went through 5 days without power in Michigan after a recent ice storm. My new 18kw generator performed flawlessly for 5 days powering my entire house. Temperatures got down into upper teens at night and upper 20s to low 30s on a couple days. I have real peace of mind knowing my power is backed up!

I haven’t had to use it yet, but I am sure that when the power does go out, I will be set to go. The team was wonderful from the first contact on the phone to the installers. Everyone is knowledgeable and patient and very helpful. All of my questions were answered and any hesitation I had has disappeared. I had a couple of questions after installation and the woman on the phone answered them all. Adams electric in WI did the installation and gets 5 stars.

My standby generator was installed about a week or so ago. The other night we had strong winds that blew some branches down, breaking power lines that supplied electricity to our city. About 20 seconds after our lights went out, I heard our generator crank-up & start. A few seconds later, everything came back on. My wife looked out the window & told me everything in the community was still dark." That's so cool!" Was all she said. About 3 hrs. later, I heard the generator slow down, then shut off & seamlessly everything stayed on. It was great to find out so soon after the installation that we had indeed made the right decision & a good investment by purchasing this product & this model. It was up & running before I could have reached a flashlight. It made less noise than our A/C unit & we've already had our community association reps. tell us how nice the unit looks.

It’s winter in the Appalachians. The power to our whole area went out a few hours ago, as I was visiting a neighbor. We sat in the “dark” for an hour, and I decided to head home. As I pulled up, our lights were on, unlike all the others on our road, and the generator was humming, and wife was getting supper ready. That’s why I invested in this Guardian 22k last summer.

Ordered from Home Depot September 17th and arrived September 27th. Great delivery service. They set it down right where I needed to install. Beats paying the mark-up at Generator Super Center. The unit works great! Did not lose a beat when the power went off. The noise level was not noticeable from inside the house. Murphy Electric installed and did a very professional job.