We needed a backup generator for our home, and when the power was out we were happy to hear it hum. However, after the first use of this product it broke down and the wires were fried. After consulting with customer service, they said the warranty wouldn’t cover it, they blamed lightning for causing the problem. Then they sent a bill to cover the diagnostic cause even though we already knew what the problem was. I would not recommend using their services at all, unless you want poor quality coverage and usage.

I just had my Generac 24K installed 2 months ago. When it was installed it would not run. The tech had to tap the starter to get it to turn. Then he had to open the internal regulator to free a stuck valve. This is all with a brand new unit. Now I noticed that on of the locks does not actually work as the latch just spins. In Canada this Item is $8,500 on sale. Plus you have to pay 15% tax on that and installation. Then the Wi-Fi app only provides the running history of the generator, you must pay extra to have it actually give any worthwhile information. Does not give me, a new owner, a very good feeling about his purchase.

Generator Supercenter in Lufkin, TX was our provider. Once we were informed of our install date, everything was flawless. Install team were very professional and knowledgeable. I would highly recommend Generac. They certainly have a winning operation from start to finish.

The whole house generator works exactly as advertised. The available whole house surge protector from SPS is wonderful. I can now get rid of all the other ones scattered around the house protecting various electronics. Specialized Power Services is customer focused and did an excellent job installing and explaining its features. Two refrigerators and a chest freezer no longer are a concern when the power goes out from falling trees and best yet - our spa is useable. No more gasoline powered generator, attaching it in the rain or snow, to run some products e.g. furnace and a few selected items.

After researching and comparing the many different generators we chose Generac because of its outstanding performance reviews from previous purchasers and information from our immediate circle of friends who have purchased Generac generators. they are the top of the line and made in America which is important to us.

The generac has great features from what I am told. Unfortunately, since I have had it installed and gas tank filled I haven’t been able to use. When they came to actually turn it on, after we got the gas, the fan would not come on. So although we have it and it’s completely installed, we can’t use it. Apparently this is a common factor defect. Which if it is then generac should of had these pull or at least the parts on immediate stand by vs us having yo wait 2-3 weeks for the replacement fan. The machine cost too much for that type of error in something that’s brand NEW!

This 22KW generator is the cream puff of the industry. It take only a few minutes to set it up and then you're good to go. Generac has it down to a science on every facet...design, ease of care, quietness, ease of operation. Thanks for such a fine product. Its worth the investment if only for the peace of mind.

Installation and operation of Guardian +200A was fast and easy to test. The redesigned 22KW unit looks great and code panel is easy to understand. The test startup after fuel line attached was instant start after 2 cranks. 2nd test after install of electric switch over was instant start and had electric flowing in 6 seconds. This will make our home easier to maintain now without worries of weather or Electric company problems delivering needed power. We now can take vacations and not have to worry about electric outages.

I researched many home back up generators. I ended up going with 22k guardian. It was just installed, so I haven't had any negative experiences yet. Installation went excellent. The 7 year parts and labor warranty was being offered for free when I purchased, this was a big driver in my decision to go with Generac.

Purchased from Rescom Electric-Prairieville, LA. Installers arrived right on time and did a nice, neat job. They came back promptly the next day to test run and explain the remote monitoring. The system worked as described during the test. Living in Louisiana, hurricanes are a way of life and I was tired of fighting portable generators. My subdivision is full of Generac products and everyone seems satisfied. Glad I have it, but hope I do not have to use very often!