We want to thank you for taking the time to bring this to our attention. We are sorry to hear that you had a below-par experience with us. This model has a load-sensing feature that fills the tub according to load size and soil. The normal cycle may yield a better result in terms of the amount of water used to rinse your clothing. This model is designed to save energy and water. We’ll make sure to share this review with the appropriate team for careful review. We look forward to hearing from you in the future as we improve and update our products and services. ~Tanisha

Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear that your LG Washer (WM4000HBA) model has become one of your best purchases. This washer is designed with powerful TurboWash and steam technology to deliver deep cleaning while staying energy‑efficient and quiet, making laundry day much easier and more effective. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Awesome! We’re glad you loved the features of your LG 4.5 cu. ft. Ultra Large Capacity Smart Wi-Fi Enabled Front Load Washer (M4000HBA). Feedback like yours is valued by every team member, and it gives us motivation to continue developing our products and services. Thanks so much for taking the time to leave us a 5-star rating—it’s much appreciated! -Cazz