Hi, there. Thank you for sharing your experience with the L Washer (WM4000HWA) model. It’s wonderful to hear that your previous LG washer served you well for over 12 years, and even better that this new unit is already exceeding expectations. The WM4000HWA is designed for strong cleaning performance, efficiency, and ease of use, so it’s great to know it’s delivering exactly what you hoped for. For more guidance, visit https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ ‑LG Digital Care Team ^Juvy

We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha

Hey how are you. Thank you for sharing the love with our LG Washer & Dryer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. We appreciate you. If you have other concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. `Jai.