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Customer reviews for Zinus Night Therapy 13" Medium-Plush Gel-Infused Memory Foam Mattress for
Zinus Night Therapy 13" Medium-Plush Gel-Infused Memory Foam Mattress
4.4 out of 5 stars
stars
544 ratings489 reviews
  1. 5 stars69% (373)
  2. 4 stars17% (95)
  3. 3 stars5% (25)
  4. 2 stars4% (20)
  5. 1 star6% (31)
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Showing 221-230 of 489 reviews
May 17, 2012
NevertoOld
4 out of 5 stars review

Love It!

My husband wasn't sure if this was the mattress for us but he let me purchase it anyway. We did let it air out for 48hrs like it suggested. After the first night sleep he woke up the next morning and said he had a great night sleep. His back wasn't hurting. We have had it for 2weeks now and just love it. My husband broke his callor bone in Jan. and was not able to sleep on his side, now he can.

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Jun 29, 2015
SidG
1 out of 5 stars review

I bought this mattress 2 years ago and it was great for first year and a half. However it started breaking down and becoming uneven to the point that I hardly get any sleep on the mattress. It has sunk in and does not support my back. Sam's does have a great return policy and I am returning it. I have tried other cheaper ($400-700 range)memory foam mattresses from Sam's as well and my advice is that they are great for guest bedrooms where they won't be frequently used but for everyday use I would go for a more quality product.

Helpful?4F23VH6VCVQ013592821271
reply from BetterZZZZ

We would like to assist with the possible sagging issue. Our 10-year mattress warranty does cover for sagging. Please contact us at customerservice@zinusinc.com or call us at 800-613-1225.

Jan 14, 2017
rvwr123
2 out of 5 stars review

No support

Main problem is this mattress provides almost no support. I'm a side sleeper and no bed could ever be soft or plush enough for my liking until this one. Since it is memory foam, it doesn't feel "soft" when first laying down then after a few minutes you've sunk almost the whole way to the bottom. It was like sleeping in a hammock. I do not have back problems yet this made my back sorer and sorer every morning for a month. Other problem is no edge support. Unless you're in the exact center you'll feel like you're sliding or rolling off the edge. I'd also sink the whole way to the bottom if I sat on the edge which made the "rolling off the bed" feeling even worse when laying down. Apparently a lot of other people gave this good reviews and if it works for them great. I just can't figure out who it would be good for if it's too soft for someone who likes soft.

Helpful?4F23VH6VCVQ013592821271
reply from BetterZZZZ

We would like to assist with your order. Generally, the thicker the mattress, the more plush/soft the mattress will be. We recommend purchasing a version that is thinner. Please contact us at customerservice@zinusinc.com or call us at 800-613-1225, for further assistance.

Aug 7, 2023
No answer
5 out of 5 stars review

Verified Purchase

Mattress

Fantastic

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May 30, 2013
4x4ranger
5 out of 5 stars review

A great bed

Perfect for a good night sleep, we got rid of the "number" bed because my wife's hips hurt every morning. She has no pain now!

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Aug 10, 2012
jodicr
5 out of 5 stars review

love

We love this mattress!! It is firm, yet molds to your body. I don't want to get out of bed in the morning!

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Apr 20, 2012
Magdalen
5 out of 5 stars review

Love it

I absolutely love this bed. My husband, the sceptic does too. NO smell, easy to set up and the best pain free sleep we've had in years

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Oct 25, 2013
amyjune3
3 out of 5 stars review

love the price

If your after a firm mattress you will love it.A little too firm for my husband and I looking for something softer.

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Apr 16, 2026
anonymous
1 out of 5 stars review

Horrible service

Dont bother! And return is a nightmare

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reply from Zinus

We&#39;re really sorry to hear about your recent experience with our product. We appreciate you taking the time to let us know, and we want you to know that your feedback is important to us.<br /> <br />We’d love to understand more about what happened so we can make things right. Please provide us with more details about your issue by contacting us at support.zinus.com, and we&#39;ll ensure that we address your concerns as quickly as possible.

Dec 16, 2014
LatteChic
1 out of 5 stars review

HORRIBLE off gassing!!

It took 3 days of airing out (opening all doors and windows) this mattress before we could even think about putting our faces on it to sleep!! HORRIBLE!

Helpful?4F23VH6VCVQ013592821271