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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 731-740 of 796 reviews
Oct 30, 2021
Reviewer name: Sleeper
4 out of 5 stars
4 out of 5 stars review

Not 12 inches

We bought this mattress this month (October 21). We took it out the box as instructed waited 48 hours to see if it would reach the 12 inches, no such luck. Serta put a 10 inch mattress in a 12 inch box either by mistake or on purpose. I would give 5 stars if it was not for this situation. The mattress sleeps good, no more back pain!!!! Now struggling if I should return it!! I feel cheated!!!

Helpful?70GQ544Y4G6E13592758733
Aug 17, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Too firm!! I need plush back hurts

Too firm!! I need plush back hurts

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jul 26, 2020
Reviewer name: Pat
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Restful Sleep

Was very surprised when I saw the box, however, am very happy with my new Serta Mattress

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello Pat, thank you for the positive feedback. We are glad to hear that you are happy with the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress. Thank you!

Dec 4, 2021
Reviewer name: Epack
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Affordable and great quality

Comfortable and easy to set up

Helpful?70GQ544Y4G6E13592758733
Aug 12, 2021
Reviewer name: TW
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good buy for guest room

Great quality mattress. Guest were pleased and slept very well.

Helpful?70GQ544Y4G6E13592758733
Apr 12, 2022
Reviewer name: Chuck
5 out of 5 stars
5 out of 5 stars review

Very comfortable for the price

Helpful?70GQ544Y4G6E13592758733
Nov 4, 2021
Reviewer name: Jen87
3 out of 5 stars
3 out of 5 stars review

Firmness

I really thought that with a medium firmness, the bed would be soft. It is hard and firm.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Sep 10, 2021
Reviewer name: Jennifer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome mattress.... Firm but slightly soft.

Awesome mattress.... Firm but slightly soft.

Helpful?70GQ544Y4G6E13592758733
Aug 16, 2020
Reviewer name: Gloria D
3 out of 5 stars
3 out of 5 stars review

Love love this

I would buy this mattress over again, very satisfied.

Helpful?70GQ544Y4G6E13592758733
Apr 8, 2019
Reviewer name: Malvarez
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing mattress

We received our mattress over a week ago and we have slept great every night since!

Helpful?70GQ544Y4G6E13592758733