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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars
1,562 ratings796 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (213)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 51-60 of 796 reviews
Jan 31, 2020
Reviewer name: underthehood51
4 out of 5 stars
4 out of 5 stars review

Was VERY Skeptical

I was very skeptical about this mattress. Have been looking at similar products i.e. Purple, Nectar, etc. Seems the closest competitor for this level of quality and type was still close to twice (at old price) the price but now at this price, this thing is a "no brainer" It is on the firmer side (even for my big fine body 6'1" and 225) it was a little firmer than expected. Bad thing? Not really. The support really seems to be helping. Also noticed that wife who used to snore loud enough that the walking dead would knock on the door to inquire what was wrong now seems to sleep nearly silently. A very welcome side effect. So overall is it in the same league as say Purple, Nectar and all the high priced stuff? I think so. Is it one helluva deal? You bet!

Helpful?70GQ544Y4G6E13592758733
Jan 13, 2024
Reviewer name: Lynae
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wonderful mattress

I bought this bed because my MIL had the same one and I loved it. She bought hers 4 or 5 years ago and it still sleeps like a dream. I’ve had mine for about a month and have no complaints. My back and knee pain are almost gone. It is definitely more on the fire side but it has the perfect amount of give mixed with support. Highly recommend.

Helpful?70GQ544Y4G6E13592758733
Oct 4, 2021
Reviewer name: Renroc21
1 out of 5 stars
1 out of 5 stars review

Not a fan!

I purchased a new mattress this weekend from somewhere else because I honestly thought that we have had this mattress for waaaay longer than a year. It's been uncomfortable for about 4 months now. We have rotated it on a regular basis to keep it level. But it is still uncomfortable. When I looked at my Sam's club purchases, it has been just over a year. I felt like it was way too firm before and now it has spots that we just sink into. I hope the mattress I purchased this weekend has what it takes. I wouldn't recommend this mattress for anyone with aches and pains prior to purchasing. Because you will have them after about 6 months of sleeping on this bad boy.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Dec 31, 2019
Reviewer name: A Dad from Texas
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Great from some, just not for me

This mattress is HARD. The top layer of foam is nice, it gives when you lay down. However, the lower layers of foam do not give as well. If you are a vampire sleeper (one that never moves) you will be fine, as the bed will form to you over time. If you are an active sleeper (one that moves at all, or changes positions frequently) this is not the bed for you.

Helpful?70GQ544Y4G6E13592758733
Aug 5, 2021
Reviewer name: SJM
1 out of 5 stars
1 out of 5 stars review

Not as advertised

I bought this mattress less than 2 weeks ago and have already returned it. It was extremely firm, like sleeping on the floor. It never expanded to 12 inches, 9 1/2 at best. Unzipped the mattress cover and it was 2 layers and not 3. Would not recommend this product at all.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello SJM, thank you for taking the time to write a review. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We are here to help, please do not hesitate to reach out at 1-888-240-1945. Thank you.

Jun 13, 2021
Reviewer name: Marsha
1 out of 5 stars
1 out of 5 stars review

Horrible

I’ve slept worse since getting this mattress in the last 2 months than I did on our 5/6 year old plain Jane memory foam mattress. I rarely woke up with back aches but now it’s everyday along with neck pain which are starting to cause headaches. My fiancé says it sleeps sorta ok but it could be much better. Will be returning this things ASAP.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi Marsha,Thank you for taking the time to rate the SleepToGo mattress and provide your feedback. We're truly sorry to hear that it wasn't a good fit.To initiate a return, we would encourage you to reach out to our dedicated Sam's Club Serta team. They will be able to answer any questions you may have and walk you through the process. Additionally, they'd be happy to provide some information about the other Serta mattress models available through Sam's Club that may be a better match for your individual sleeping habits and preferences. We hope you are able to get a comfortable night's sleep soon! Best, The Serta Team

May 24, 2019
Reviewer name: Tou
5 out of 5 stars
5 out of 5 stars review

Sam's Club Mattress Service...

I ordered this mattress on black friday of 2018. The mattress we received only expanded to 10" even though the tag on the mattress said it's a 12" mattress. I thought it would expand to 12" over time but it never did...I forgot about it until 6 months later when i placed an order for twin beds for my kids. I called sam's and they setup an exchange and the new one was shipped the same day. I will always buy mattresses from sam's. I hope their service for other large items are just as good.

Helpful?70GQ544Y4G6E13592758733
Oct 25, 2017
Reviewer name: bugs
5 out of 5 stars
5 out of 5 stars review

Great for heavier guys/gals - Firm

Had the bed for over a month and agree with the person that said it was fine for heavier people. I'm not sure if the guy that said he was 240 lbs was reviewing the correct mattress, but I'm closer to 300 lbs and there is very limited sinking and turning over is not a problem. Consumer Reports rates this mattress very high even among spring/foam fusions and the more expensive $1000-2000 beds. They even rate it a 7 out of 10 in firmness, which I agree with. If you are looking for something similar to laying on concrete, then maybe this isn't for you, but if you want something with mid-high firmness, you'll be more than happy with it.

Helpful?70GQ544Y4G6E13592758733
Jun 4, 2021
Reviewer name: London85
1 out of 5 stars
1 out of 5 stars review

Awful

I brought this bed 6 days ago despite the not so good reviews. Finally slept on it lastnight. The worst sleep ever me and my husband tossed and turned all night. My back and neck are killing me. By the way i have no back or neck issues. The bed was hot, extra extra firm, had no give, and stiff. I literally felt like I was sleeping on top of wood planks.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there. Thank you for taking the time to rate the SleepToGo mattress and provide your feedback, We're sorry to hear about your struggle to find a comfortable night's sleep and would be happy to provide some additional information. First, since the mattress is new and made of freshly poured foam, it takes a few weeks to break in as the mattress gets used to you and you to it. Most sleepers find that the mattress softens up a bit within the first month of consistent use.If the mattress has had time to break in and you are still finding it to be too firm, a mattress topper or feather bed may help. Not only will it provide some additional softness, but it will put a couple more inches of distance between you and the bottom support layer (where the firmness comes from).If you have further questions or concerns, we would encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. Best, The Serta Team

May 31, 2021
Reviewer name: PH
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best bed ever!

Super comfortable bed. I’ve purchased a king sized before and has been the best bed for myself. Bought this queen sized bed for my guest bedroom and it did not disappoint. There is a distinct smell but after a few weeks it’ll disappear. Would definitely repurchase in the future. Highly recommend.

Helpful?70GQ544Y4G6E13592758733