Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress

Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for

Serta SleepToGo 12" Firm Gel Memory Foam Mattress

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4.3 out of 5 stars

stars1,559 ratings794 reviews

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Showing 391-400 of 794 reviews

Nov 5, 2024

Kristy

1 out of 5 stars review

BUYER BEWARE: Never received.. Sams won't cancel,

I ordered this mattress because I needed it for surgery recovery. I never received it, Sams said I can't return it through them, it has to be with Serta even though Sams charged my account. Gave me phone number with no resolution.

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reply from Serta Team

Hi there, thank you for taking the time to review your mattress. Your feedback is very valuable to us. We are sorry to hear about the issues you have had with delivery and receiving your refund. If the mattress was purchased in a Sam's Club store directly the store will be able to handle the return directly for you. If the mattress was purchased online please reach out to (888) 802-2948 for assistance with their website orders. We hope this helps and that you are able to receive resolution soon!

Sep 14, 2020

Ceci

1 out of 5 stars review

Awful

Hard as A Rock. I like firm beds but woah! It smells Awful! Instantly smells of chemicals, whole house smelt awful. Had it unzipped and airing out still didn’t work. Returned!!!! Don’t waste money please.

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Apr 20, 2021

Larry

5 out of 5 stars review

Great sleep for the obese

I weigh about 450lbs. I usually wake up every 1 1/2-2 hours in my old mattress. Since day one I've slept through the night peacefully waking up only once a night.

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Aug 11, 2021

1 out of 5 stars review

stay away

I wish I would of believed the reviews, not sure what it is but this mattress is firm yet it sinks half your body. Hard to explain, when we wake up our backs are so sore. I really regret getting rid of our old one for this. Wasted money

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reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Sep 19, 2021

Alan

5 out of 5 stars review

Verified Purchase

Works Good So Far. Hard to believe it comes in a box.... Easy to setup.

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