While we excited to hear how versatile you're finding the Powerwash to be, we're sorry to hear this. With the many safety tests that our products undergo, this isn't something we'd expect to hear. Your health and safety are very important to us, and we hope you're feeling ok. If you haven't done so already, we recommend that you discontinue using this Powerwash. Our Safety Team would like to learn more from you, and ask that you please give our team a call as soon as you can. You can reach us at (800) 725-3296.

We're sorry you are having difficulty squeezing the handle for your Dawn Powerwash, Anne. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. A cutout in the white plastic shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. It is unlocked when those cutouts are matched up, and the yellow shape is completed. It is locked when the cutouts are not matched up and the yellow shape is incomplete. To unlock the nozzle, grasp the tip of the nozzle and turn to match up the cutouts. Once unlocked and ready to spray, ensure to pull the trigger firmly and all the way for a full spray. So we can help you get back to spraying away those dirty dishes, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

We'd expect you to enjoy an easy yet effective clean with our Dawn Platinum Powerwash Dish Spray, so we're sorry that has been your experience. We'll be sure to share your feedback with the rest of our team. For best results, only add water during rinsing. If water is added earlier, it'll dilute the cleaning power of the product. We know you mention letting it sit for a few minutes, and we do recommend letting the spray foam suds sit for 3-4 minutes before wiping and rinsing when washing heavily soiled dishes. We hope this helps! This product is available in multiple scents, and we encourage you to give another one a try. As well, we'd like to mention that it doesn't contain biodegradable ingredients. Since we value your satisfaction and loyalty, we'd be happy to look into this further for you! Please give us a call at (800) 725-3296 when you have a chance.

We're sorry you had that experience, Starchaser. It's certainly not something we would expect from Dawn PowerWash. We do want you to know that we do have two other scents that might be more to your liking; our Citrus and Apple scents. As for the trigger and the handling, we'll definitely let our teams know how you feel. If you have any questions, give us a call at (800) 725-3296.

We're sorry that this has been your experience, and we hope that you're feeling better. Since safety is our top priority, we can assure you that our Dawn Platinum Powerwash Dish Spray has been thoroughly evaluated to be safe when used as directed. Every ingredient, as well as the complete formula, is fully evaluated against the highest safety standard using the latest scientific approach for consumer safety. There are no safety concerns with breathing in the product while spraying. If you haven't already, we do recommend discontinuing use of this particular product, and suggest trying out our other product versions instead. Your comments will be passed along, and we'd also like to learn more and gather some additional details for our Safety Team. When you have a moment, please give us a call at (800) 725-3296.

We’re sorry to hear that you’re feeling upset, Ashley. Safety is our top priority here at Dawn, and we can assure you that all of our products have been thoroughly tested to be safe when used as directed. Yes, while our Dawn Platinum Powerwash Dish Spray is free of dyes, it does feature a light pear scent. We do heavily rely on feedback such as this, and we’ll be sure to share your thoughts with the rest of our team. We’d like to learn more about your experience, so please give us a call at (800) 725-3296.