We’re sorry to hear about your child’s experience, Leeann, and we hope they are doing well. Nothing is more important than your child’s health and happiness. We know a baby’s skin can be very delicate, and many different factors can lead to discomfort. That’s why we partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm the materials we use in our diapers are safe for little ones. Before any child uses our products, we conduct a detailed safety assessment, as well as ongoing checks during production, to ensure our highest safety standards are met. This is not the experience we want for any child or parent, and we’d like to learn more about your experience and continue assisting you. When you have a moment, please call us at 1-800-632-7435.

We're so sorry to hear your little one went through that, Sammy, and we hope your baby felt better fast. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists, and safety experts through every step of the diaper-making process. It may help to know we add perfume in our diapers because parents have told us they prefer diapers with a soft baby-fresh scent. The perfumes are present at a very low level and have been carefully selected and evaluated to ensure they are non-irritating to the skin and do not cause skin allergy, so we want to assure you that this isn’t something we expect. We'd like to learn more to see how we can help further and share this with our team, so please give us a call when you can at 1-800-632-7435.