Norton, we're so sorry to hear your son has been leaking with our Luvs Platinum Protection, and would like to help. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. Our diaper sizes are organized by weight, and since no two babies are the same shape you will notice some overlap between sizes. In most cases, your baby should be within the weight range for the size you are using. So we can help you further, please give us a call at (888) 665-3257.

We're so sorry to hear your little one went through that, Sammy, and we hope your baby felt better fast. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists, and safety experts through every step of the diaper-making process. It may help to know we add perfume in our diapers because parents have told us they prefer diapers with a soft baby-fresh scent. The perfumes are present at a very low level and have been carefully selected and evaluated to ensure they are non-irritating to the skin and do not cause skin allergy, so we want to assure you that this isn’t something we expect. We'd like to learn more to see how we can help further and share this with our team, so please give us a call when you can at 1-800-632-7435.