We are sorry to hear you had that experience. Our diapers go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team. Please give us a call at 1-800-632-7435.

We're sorry to hear you are having leaking. Leaking can be a sign that the child has outgrown either the size or the absorbency so we recommend moving up a size. We'd be grateful for the opportunity to help you further. We hope you will find a moment to call us at 1-800-632-7435

We're sorry to hear your kiddo went through that, and we hope your baby is feeling better now! Please be assured that our Luvs Platinum Protection diapers are safe. They have the same safe and mild ingredients as our previous Luvs diapers and should not cause babies to have diaper rash. Our most recent changes include bigger and stronger tapes for improved fit, bigger sides with more coverage, and more fastening area for improved fit. We partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm the materials we use in our diapers are safe for babies. Before any baby uses our products, we conduct a detailed safety assessment, as well as ongoing checks during production, to ensure our highest safety standards are met, so we'd like to learn more to see how we can help further and share this with our team. When you can, please give us a call at 1-800-632-7435.

We're very sorry to learn about your experience with Luvs, and we truly hope your baby feels much better soon. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies, and we have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that the issues you have described aren't things we would expect to hear. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. We'd love to learn more and help you best, so please call us at (888) 665-3257.