We're so sorry your little one had leaks, Alex. Size and fit play a major role in ensuring your little one gets the leak-proof fit they need with Luvs. Children fit our diapers differently, and this may be a time when your little one is producing more urine than usual. We'll be happy to suggest an alternative size or style. So we can assist you further, call us at 1-800-632-7435.

I'm sorry you don't like the changes we made to the Luvs Diapers. Consumer feedback led us to replace current diaper design with the new monkey design, but I'm sharing your feedback with our product development team. Thanks for your review.

We're so sorry to hear this, and hope your kiddo feels better! We have strict quality controls in place to ensure that you receive our best products with every purchase, and please be assured that our Luvs Platinum Protection diapers are safe. They have the same safe and mild ingredients as our previous Luvs diapers and should not cause babies to have diaper rash. We partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm the materials we use in our diapers are safe for babies. Before any baby uses our products, we conduct a detailed safety assessment, as well as ongoing checks during production, to ensure our highest safety standards are met. We'd like to learn more to share this with our team and help further, so please give us a call at 1-800-632-7435 when you can.

We are very sorry to learn about the problems that your baby experienced and do hope that their symptoms have improved. Because a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies, we always expect they’ll be safe and comfortable. We have careful and thorough procedures in place to ensure this. We work with pediatricians, pediatric dermatologists and safety experts through every step of the diaper making process, so we want to assure you that this isn’t something we expect. That being said, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to situations like this, and we do apologize. We’d be happy to talk further with you about this, and make sure your little one is feeling better now. Please call us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 632-7435.