We're deeply sorry to hear about the issues your little one has faced, Richard. We understand the stress this can cause a parent. Please be assured that we invest a significant amount of effort into developing and testing all our diapers to ensure they are safe for babies. We have meticulous procedures in place to guarantee this. We collaborate with parents and partner with leading professionals, including pediatricians, pediatric dermatologists, and safety experts, throughout the diaper-making process. We want to emphasize that this is not a situation we anticipate. However, we recognize that every baby is unique, and a baby's skin can be extremely sensitive. To ensure your concerns receive the attention they deserve, please keep the product and contact us at (888) 665-3257.

We're so sorry to hear this, Jennifer, and we hope your kiddo is feeling better. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they're safe for babies, and we know how frustrating leaks can be. It could be that your kiddo would do better in a larger sized diaper, so we'd like to learn more to see how we can help with this and share your experience with our team. When you have a moment, please give us a call at 1-800-632-7435, M-F 9am-6pm EST.