My wife and I are on our second Stearns and Foster mattress. The first failed under warranty luckily and was replaced with our current mattress. Our experience with our current mattress is the same. Both sides have indentations and valleys that create a poor night's sleep. My wife is under 110 ponds and I am around 175 so I dont think our weight is an issue. Customer service will not replace this mattress stating "it is still within limits". By the way, this mattress is only 3 years old. Our next mattress will not be a Stearns and foster.

[This review was collected as part of a promotion.] I love this mattress soo much but if you don't, read this! When I initially received this mattress I was impressed by how sturdy and well constructed it looked. I was so excited to sleep on it but that first night was a disaster. I could not get comfortable, I kept tossing and turning. I hated it. I was so worried because I had already gave my old mattress away. BUT after less than a week of panicking over what I was going to do my body adjusted to the mattress and oh my god it was heavenly. Please don't make any judgments until you've tried it out for a week. It will be the best sleep you've ever had. This mattress firmly cradles your body it's like nothing I've ever tried.

Very disappointed in spending this much money on a mattress that hurts my body so bad to sleep on and can't even return it. There is nothing level on it, it's stiff in some spots and super soft in others. You would think with a price tag like that it would feel like a luxury bed. I will never ever buy another stearns and foster again as this was my second one after exchanging a different one because it was ungodly uncomfortable. Their is no way the same mattresses are in the store than being sold. And I am well past the break in period so my body doesn't just need to adjust.

[This review was collected as part of a promotion.] I've really enjoyed the feel and comfort of this bed except for a big flaw. It's the buttons riddled throughout. They just don't let me or my partner truly enjoy the pillow top mattress. They are hard and when tossing or turning in bed we sink into them. The only relief has been adding a comforter and blanket over the bed but then we feel that defeats the purpose. Other than that, yes the bed is is super luxurious feeling and looking. I missed the bed on a vacation but when I got back to my bed I turned over and felt the jab of the button on my side and I remembered how this mattress is close but not there yet. At least with the pillow top version.

We purchased the split king Reserve medium tight top after reading about it and seeing it in a mattress store. We were so excited about getting this very expensive new mattress. In less than 30 days both mattresses began to dip in the middle. My husband said he felt like he was about to roll off the bed. My back hurts so bad that I have to get up every 2-3 hours. The mattresses slides everyday and leaves a large gap in the center so we have to push it back together. The base is tied together and doesn't move. I am so disappointed. We spoke with the company where we purchased the mattress and frame and we will have to pay $250 to return the mattress. There would not be a charge if we exchanged it for another bed just like what we have but I have lost my trust in this brand. I am not sure if it would have been a better mattress if it had been a king rather than a split king. The mattress is approximately 49 days old and has been a big disappointment to us.

[This review was collected as part of a promotion.] I love this mattress. It came rather fast too. I love how soft it is and how comfortable it is. It's a great choice to make if you want a perfect night's sleep. Iv had other mattresses in the past and this isn't like those. It's much better. Softer more comfort. I honestly don't like getting out of bed any more lol

[This review was collected as part of a promotion.] I have been using the bed for a few months now. I love that it is not only firm but soft. When my husband and I sleep it is pure bliss. Like our old bed we used to sink in the middle and not be able to sleep close together. With the Sterns and Foster Hybrid it was different. We were able to sleep close and not sink in, this was pure bliss of having a hybrid type bed that is both memory foam and have springs. This is amazing !

[This review was collected as part of a promotion.] I've had this mattress for about a month now, and I am surprised at just how much I love it. I wasn't looking for a new mattress; I was okay with the one I had. And then I got this Stearns & Foster. Wow, what a difference! I've had three back and one hip surgery and I was used to never being completely comfortable sleeping. This mattress has the perfect amount of firmness for my back. This past month I've gotten the best sleep I've had in six years. I love it and will never go back to another mattress.

Ok so it just arrived but it is so hard I can't imagine sleeping on it tonight. I ordered the reserve pillow top soft and actually called S&F because I thought maybe the wrong bed was delivered. Unfortunately it is the right bed and it is hard as a rock. I don't understand at all how this could be so hard and be described as pillow top soft. Customer service told me it will soften up. I'm so sorry I ordered this and right now have no doubt I'll be returning for a refund as soon as humanly possible.

On 09/10/22 I purchased a Sterns & Foster "handcrafted" Lux Estate Hybrid Pollock King size mattress. I purchased the expensive mattress because it's promoted as premium brand with a "sleep worry-free for a decade" 10-year warranty. I also liked the 90-day sleep trial as I have a back injury and needed to make sure my back could tolerate the new mattress. Turns out I loved it. I loved it so much I convinced my parents to buy one of their own. Fast forward to 04/10/23. (Just a little over 6 months later.) The work that the "master craftsmen" did to stitch the mattress cover was coming apart. I filed a warranty claim and was emailed a response that tells me physical abuse and damage including cuts and tears to fabric aren't covered. First off, the mattress wasn't abused, and it wasn't a cut or a tear - the stitching was coming apart at the seam in multiple areas. When I called customer service at (800)697-3249 I was told there's nothing that could be done and was refused transfer to a manager because "the decision had already been made". This is not the answer I expect from a representative of a high-end product. Honestly that's the worst answer a customer service representative can tell someone who is having problems with any product. I purchased this mattress based on the reputation of Sterns & Foster. I told the rep that I was considering finding every single website I can that advertises this mattress to leave negative reviews because the Sterns & Foster website specifically sells this product with the marketing that it is "stitched to perfection". He told me if that's what I feel like I should do - then I should do it. I let him know that I would contact the corporate office first and give Sealy another chance to resolve this concern with my mattress. I'm really surprised that Sealy would treat customers in this manner. I took a chance buying an expensive mattress because I believed that premium products are better made and I also believed that I wouldn't have any issues, now that I do it's quite disappointing. Worse than disappointing, the marketing is deceiving when the website says that the 10-year limited warranty covers "all parts of the mattress". Fast forward and I feel like I am becoming The Princess and the Pea. After writing a letter & complaining directly to the corporate office my issue was sent to the warranty escalations team who authorized replacing the mattress. On May 18, 2023 a new king size Sterns & Foster mattress was delivered to my home and the other taken away. From the first night I could tell that the new mattress did not compare to the old one in any way. I wanted to give it a little time to see if my partner also felt the same way. I checked the website and realized that the Lux Hybrid doesn't even come in the Pollack or in cushion firm anymore - just soft, medium, and firm. I never received any sort of receipt or invoice from Sterns & Foster telling me what my replacement is, but the sleep quality is nowhere near what I was used to on the previous mattress. I absolutely LOVED the first mattress and If I had ANY idea that I would be sent a completely different replacement I would have sewed the stitching that was coming apart myself rather than send it back! After reviewing the website lately, I find the new Lux Hybrid mattresses don't have the row of microcoils that the first did when I ordered it last November and I believe this is the reason it feels so different to me - because it is made fundamentally different now. I am really surprised that the warranty escalations team would not warn me of the changes to the models before offering to replace the other. I feel like I am stuck between a rock and a hard place as the delivery personnel told me that the mattress they took away would be shredded. What a waste! Other than the stitching issue it was a perfectly good mattress and one that I would much rather have than the new one that Sealy sent. And it's not just that the replacement mattress is firmer; I can feel every time my partner moves, and its hotter - I have to kick the covers off at night when I am overheating. The other one simply had a stitching issue. Now Sealy has told me there's nothing else they will do as they claim the replacement mattress sent was identical to the first. What a cheap rip-off. I even purchased a new queen-sized Sterns & Foster mattress for my guest bedroom when Sealy stepped up and said they would replace the first. I wish I would've waited, I now believe Sealy has no intention of treating their customers right.