I give it a 4.5 actually. The box was pretty beat up when it arrived but I opened it and everything seemed in order. I did have to screw in a couple of screws that had come out. That aside, there are more great things about the bed. I love how simple the bed is to get set up, the mattress is comfortable, it looks nice, it does not make much noise, the features of the lights and massage, the easy to use remote all make for a wonderful product for a good value.

This bed is great!! I have not had any issues with it. So far so good!! About the only complaint that I have is it came in over days. Like I received mattresses then a couple days later base then my sheets didn’t show up until the next week so it would have been nice to get all at once.

Better sleep and reduced Pain. During the past two years I have had spinal fusion surgery, a total hip replacement, and recently suffered a Traumatic injury to my shoulder. It became nearly impossible to get a good nights sleep on my old firm mattress. No matter how I tried to position myself, I found I was in constant pain in one or more of these areas. The result was very poor sleep followed by daytime fatigue. I decided to order the adjustable base and Luxe mattress bundle. On the very first night I experimented with the adjustable base until I found the “sweet spot” where there was no pressure on any of my injured or surgically repaired areas. The Luxe mattress was much softer and shaped to support my body. From the very first night I noticed much better and deeper sleep and not being woken due to pain. I also immediately began to feel more energetic during the day. My first thought was “why did I wait so long?”

Currently waiting on my mattress exchange. Have Luxe and its to soft, not really built for big bodies. Switching for the flex. Hopefully that is a better fit as I won't have any recourse if its not. The adjustable base is comfortable and easy to set up.

I would like for it to be about 2-3 inches lower. My feet don't sit flat on the floor when I'm sitting on the side of the bed - and that's with the longer section of the leg already removed. I'm 5'6" tall so it's not like I was expecting 'too much' - my old bed was 22" inches (with the same complaint) but this one is a bit over 23" high. The mattress is an absolute DREAM to sleep on.It won't allow me to put the Venus Williams - Hybrid / Queen mattress in the mattress options! Yet it won't move forward without it

The mattress arrived about a week before the base. It took a lot of convincing for the warehouse to ship the base actually. Mattress has been pretty comfortable. Although I do still have a hotspot it is not as hot as my previous mattress. If this is the coolest mattress in the world I am disappointed in our technology development as a civilization.

We are loving this new bed. I upgraded the mattress and was a little concerned it might be too soft, but not at all. Doesn’t feel all that foam-like to me. It’s just all really comfortable. I don’t love the massage, but the light underneath the bed really does come in handy as do the USB ports.

The white glove Delivery was really good. They set it up very quickly. The bed itself is very comfortable very easy to use the remote controls. I have the split king. The only problem I am having is the bars at the end of the bed that hold bed in place keeps coming undone.

They are called ghost bed because they ghost you after purchasing there products! They do not return emails and if you call them you wait for the next representative for so long then they terminate the call. This company needs to make lots of improvements and hire more staff.

After looking around at multiple stores and online sites, my wife mentioned ghost bed to me. So we looked on the east to use website and found our bed. The adjustable base, medically needed, had more features than I anticipated it having. Since sleeping on the 3d flex mattress, I haven't had much back pain. I wake up feeling rested and pain free. The same style matress and base would have cost us over 6k anywhere else. Super happy with our purchase.