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Customer reviews for LG 23 cu. ft. Counter Depth Refrigerator with Instaview for
LG 23 cu. ft. Counter Depth Refrigerator with Instaview
4.3 out of 5 stars
stars538 ratings538 reviews
  1. 5 stars63% (339)
  2. 4 stars21% (113)
  3. 3 stars7% (38)
  4. 2 stars3% (15)
  5. 1 star6% (33)
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Showing 51-60 of 538 reviews
Jul 1, 2021
Kpowell90
3 out of 5 stars review

Verified Purchase

Great looking design but some problems

[This review was collected as part of a promotion.] Overall I like the refrigerator, however, the ice maker in the door is very small and doesn't have the best capacity for our family. The craft ice maker has already had to be replaced when the refrigerator is only 9 months old. That shouldn't happen on an appliance that costs so much! From what I have read online that happens a lot. The other item that should be addressed in the design is that if someone is getting ice or water from the door, you can't open the other door to get something out of the refrigerator.

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Apr 10, 2021
Miss A
4 out of 5 stars review

Verified Purchase

Love the instaview

[This review was collected as part of a promotion.] I like the convenience of not having to open the refrigerator every time I want something, the most use items are in the door in door, extra plus is the refrigerator let you know if you didn't close the door properly

Review from lg.com
Helpful?4C2SR612US9313591323083
Feb 21, 2021
atcu
3 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] While we like the door feature to get to the items without having to completely opening the door. However we have never been able to get the WiFi feature to work nor was the repair person. It does not come with any place to store butter nor does it come with an egg rack. The storage shelves on the door with the ice maker could be made larger to hold bigger bottles. Almost useless. There is almost 1 3/4inches of space between the door shelf and the interior shelves. The specialty ice make in the lower freezer compartment makes nice ice rounds but they take forever. You maybe get 3 - 6 rounds per day if you are lucky. If you want to use them for a party you need to plan well in advance. The extra pull out drawer is very nice and is great to store cheese and meats. It does keep every nice and cold. The freezer compartment is very nice and holds lot of frozen items.

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Aug 9, 2022
Janet Q
5 out of 5 stars review

Verified Purchase

Best design ever

This is a replacement ThinQ refrigerator. First of all, it works. Drinks are cold, vegetables crisp..all as should be. The design with adjustable [pull out drawer is perfect. You can use it as needed for parties, guests, or everyday life. Don't even get me started on the lchoice of ice. Friends and family comment that their drink tastes better with the large round ice cube.

Review from lg.com
Helpful?4C2SR612US9313591323083
Jan 2, 2022
MA 148
5 out of 5 stars review

Verified Purchase

Best appliance purchase yet!

[This review was collected as part of a promotion.] Read a lot about refrigerator options before choosing this unit. The door in door view door and the mid level drawer sold us. The best option is that extra drawer that can act as a fridge extension or can conver to a freezer. It came in very handy after the holidays to convert to a freezer for storing left overs. Was going to buy a freezer for the garage and now I may not need to. Temperature is great on this unit and the family love the round designer ice balls this fridge can make… nice for cocktails!

Review from lg.com
Helpful?4C2SR612US9313591323083
Apr 16, 2021
Disa
3 out of 5 stars review

Verified Purchase

Problems

[This review was collected as part of a promotion.] Love the refrigerator overall, except for the designer ice cube maker. Never has worked right. Bangs like someone is banging on your front door. Ice cubes comes out in one clumb instead of 3 balls. Waiting for a replacement. Disappointed since this ice cube maker was one of the main reasons we bought this model. Was told by the repairman that he has already replaced it twice on another refrigerator.

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

Mar 21, 2022
HogSwill
4 out of 5 stars review

Verified Purchase

Great features!

[This review was collected as part of a promotion.] I’ve had this fridge for one year now. So far I’m very happy overall. The middle drawer is very handy and the interior layout functions well. Most of all I absolutely love the door-in-door feature. At first I thought it was a bit gimmicky but I have since found it to be so very useful. Great for quick to grab or frequently used items. On the negative side, the ice maker is a bit small and I’ve had issues with the Craft Ice machine. In fact it will be getting replaced under warranty in a day or two. Overall though... very pleased.

Review from lg.com
Helpful?4C2SR612US9313591323083
Jan 3, 2022
SiestaKeyBill
5 out of 5 stars review

Verified Purchase

Not exactly what we expected but terrific

[This review was collected as part of a promotion.] We got the fridge just before Thanksgiving and it has been full of mostly nice surprises. We didn't expect to particularly care about the door-in-door feature but it turns out to be really handy. We also didn't expect the huge difference is makes to be able to open both doors and slide sheet pans in there - between Thanksgiving and Christmas that has been incredibly helpful. One of the reasons we got it was to use the middle drawer as the produce drawer because we never have enough produce space. On a scale of 1-10 this has been a 15! Finally room for everything and you can find everything and the little dividers slide easily and naturally so if something big goes in it just sort of adjusts itself. The only downside is that not using it as a freezer means that the freezer space is super limited, which would be a deal-breaker if we didn't have a used fridge/freezer in the house also to be a second freezer. We knew that the freezer space would be limited but with the addition of some lexan organizers, it becomes much better and doubles the space in the pullout drawer in the top of the freezer section (Seseno SKB106 if you care to get your own). We also had to get some Lexan's from Marshall's to make the bottom freezer section workable. Bad surprises: The top pullout drawer in the freezer always kind of pulls out so you never get an unobstructed access to the bottom and the craft ice balls come out at a rate of 6 per day if you put it on "fast", otherwise just 3 a day. Since the upper ice maker will hold enough ice for about 2 glasses, the second fridge chucking out ice is all that got us through guests at the holidays. The obvious other solution is a couple of ice trays but there goes more freezer space.

Review from lg.com
Helpful?4C2SR612US9313591323083
Jun 20, 2022
Benyamin
3 out of 5 stars review

Verified Purchase

Good features, not reliable

[This review was collected as part of a promotion.] I bought this refrigerator in December 2020. It has given me issues with the craft ice maker not working. I’ve called LG out to the house 3 times since. It also makes a loud noise from the fan which is not normal. As far as looks, it’s very nice. Maybe I just received a bad one out of the crop, so I do not recommend.

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from Social Media

We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us.^Sandy

Oct 14, 2021
sback2
4 out of 5 stars review

Verified Purchase

never thought I could enjoy a refrigerator

[This review was collected as part of a promotion.] terrific product. Very minor glitches-craft ice not fully formed, QThin says water supply problem but no noticeable issue because of it-havingb t checked. 4, 8 and 12 ounce water settings don't work (don't need it). Other than that, machine looks beautiful, works well, and am very happy with purchase.

Review from lg.com
Helpful?4C2SR612US9313591323083