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Customer reviews for LG 23 cu. ft. Counter Depth Refrigerator with Instaview for
LG 23 cu. ft. Counter Depth Refrigerator with Instaview
4.3 out of 5 stars
stars538 ratings538 reviews
  1. 5 stars63% (339)
  2. 4 stars21% (113)
  3. 3 stars7% (38)
  4. 2 stars3% (15)
  5. 1 star6% (33)
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Showing 41-50 of 538 reviews
Apr 10, 2021
Miss A
4 out of 5 stars review

Verified Purchase

Love the instaview

[This review was collected as part of a promotion.] I like the convenience of not having to open the refrigerator every time I want something, the most use items are in the door in door, extra plus is the refrigerator let you know if you didn't close the door properly

Review from lg.com
Helpful?4C2SR612US9313591323083
Apr 16, 2021
Disa
3 out of 5 stars review

Verified Purchase

Problems

[This review was collected as part of a promotion.] Love the refrigerator overall, except for the designer ice cube maker. Never has worked right. Bangs like someone is banging on your front door. Ice cubes comes out in one clumb instead of 3 balls. Waiting for a replacement. Disappointed since this ice cube maker was one of the main reasons we bought this model. Was told by the repairman that he has already replaced it twice on another refrigerator.

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

Nov 6, 2021
smith57
5 out of 5 stars review

Verified Purchase

Overall Excellent Design

[This review was collected as part of a promotion.] we have had this fridge for a few months now. This fridge replaces and older LG fridge. The design feature are a huge improvement. we especially like the middle drawer. The craft ice maker is incredible. initially we thought it was a little hokey but it is now our go to ice. the fridge was delivered with one minor flaw, a crack in the plastic in-door shelf where a screw was over tightened. The LG service tech has been awesome to work with and LG even offered to buy back the fridge but we decided to wait for the part.

Review from lg.com
Helpful?4C2SR612US9313591323083
Feb 16, 2022
Katie0816
5 out of 5 stars review

Verified Purchase

Great Features

[This review was collected as part of a promotion.] We bought this refrigerator about a month ago. Love the stainless steel look in the kitchen and the insta door for easy access to frequently used items like milk butter and soft drinks. We used the convertible drawer as a refrigerator currently but it is great to know we could convert to a freezer if need be.

Review from lg.com
Helpful?4C2SR612US9313591323083
Nov 3, 2023
Fridgedude
2 out of 5 stars review

Verified Purchase

Loud buzzing and unreliable craft ice

Two years of ownership and the fridge makes a buzzing noise that has gotten louder over the months. Their customer service refuses to help you the first time you call, so you have to call twice. The craft ice maker has an issue about once a month and has to be fully removed and defeated. The fridge door with the ice maker in it is heavy and slams hard unless you baby it closed every time.

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from Customer Care

Thank you for your openness in expressing your insight. The craft ice feature is a relatively new technology, and there may be occasional issues that arise. We apologize for the inconveniences you've experienced as a result of this. On the other hand, the weight of the door is designed to ensure proper insulation and sealing. Feel free to reach out to us through direct message on Facebook or Twitter using the handle @LGUSSupport to discuss these issues in more detail and explore potential resolutions.

Aug 4, 2022
LAMS
4 out of 5 stars review

Verified Purchase

Features are nice.

Door in door works great. Custom Temp drawer is awesome, so handy for frequently accessed items. Have to keep Ice Plus on all the time to keep up with ice demand. We are week 3 and craft ice is still not a full clear circle but seems to be getting better. Took about 7 days for fridge temp to reach desired 36 degrees. Freezer went to desired temp quickly. Overall, we are enjoying it.

Review from lg.com
Helpful?4C2SR612US9313591323083
Jan 22, 2022
SaraTC
3 out of 5 stars review

Verified Purchase

Some good, some not so good

[This review was collected as part of a promotion.] Enjoyimg many of the features of my new fridge. Dont care about wifi,but no complaint. Craft ice maker quit after 3 months! Customer service gave us over to a supposed local repair company who has never returned our call! Ice maker working again.. no idea how,why? Just hoping it does not quit again as we have little faith it will be fixed and expect to be told its no longer under warranty. I know, a bit cynical, but we'll see. Right now, love the fridge!

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from LGE Social Media

Thank you for taking the time to review our product. We hate hearing you are having an issue with your refrigerator. Your feedback is especially important to us please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We apologize for any inconvenience this has caused. ^Daphane

Aug 13, 2021
LPBirchett
5 out of 5 stars review

Verified Purchase

Love This Fridge!

[This review was collected as part of a promotion.] We purchased this refrigerator for our new home last month and have not been disappointed. Loads of space and the craft ice maker is the bomb! The only complaint we would have is the wi-fi will not connect.

Review from lg.com
Helpful?4C2SR612US9313591323083
Feb 21, 2024
Scott 67
3 out of 5 stars review

Verified Purchase

Good but not Great!

We have had this refrigerator about 3 weeks now. My only complaint is that the upper or main part of the fridge does not go down to the 33 degrees it allows me to set it to. Yes I know that opening and closing the door can have an impact on this. But I put an after market thermometer inside that tells me the daily high and low temp of the fridge as well as the current temp. I will say it stays between 35 and 42. Even over night it will get as warm as 41 degrees. In my opinion it should go to and stay at the temp you set it at especially overnight. Daytime not so much.

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from LG Social

Hi there, Scott. We understand the importance of having a good working refrigerator for your everyday life and we'd be more than happy to see why this is occurring. When you get the chance, send us a private message on social media @LGUSSupport with your contact details, model and serial number. ^Anthony

Jun 25, 2021
IManC
5 out of 5 stars review

Verified Purchase

Next Level Chills!

[This review was collected as part of a promotion.] There’s nothing not to like. The tap on insta window in an ingenious and convenient feature we like most. The reversible top drawer can chill or freeze as needed not to mention the extra interior space with the indoor ice maker. Thanks LG!

Review from lg.com
Helpful?4C2SR612US9313591323083