I purchased this mattress from Big Sandy Superstore. They never told me that it was a "Floor Model". The sides were broken down, so it felt like we were falling out of bed all night. Tempur Pedic would not do anything about it because it was a "Floor Model".

We've had the mattress almost 6-7 weeks now and regret our purchase. We have not had a good night's rest since it arrived. We were prepared for a break-in period but that came with severe neck, shoulder and back pain. As the bed became softer around week 4 - the pain got increasingly worse. We wake up several times throughout the night because we are overheated and no sleeping position is comfortable. We've bought at least 7 pillows because the reps at the store indicated that was the issue. It is cool to the touch but retains heat under your body which is really uncomfortable. We are both in our late 30's and wake up with almost every bone cracking and aching - feeling and sounding like a 90-year old. I cannot believe this bed is so expensive and highly rated. I called to initiate the return which is a 3-step process: you call the number, someone eventually calls you back and then you have to wait 2 weeks for someone else to call to schedule the pick up the mattress. Words cannot describe how outraged and disappointed we are.

We originally had the Pro-Adapt and the soft was way too soft, so I was surprised when we received the Luxe-Adapt and the soft is like a medium. It's perfect and I love it! We have never had such a good nights sleep! We highly recommend the Luxe-Adapt it's the most luxurious mattress you could ever imagine.

I think because the mattress required breaking-in I didn't 'love it from the start'. It's now reasonably comfortable, but not anything I would rave about. I don't find it more comfortable than our previous mattress, which was a good quality pillow-top. We raved about the comfort of that bed, and finally replaced it after twenty years. We expected to improve on that with this mattress, but that is not the case.

We were very excited about the cooling that the luxe adapt had when we tried it In The store but when we got it delivered and put the mattress protector on we couldn't feel any cooling whatsoever so we took the protector off and just slept with the fitted sheet over the mattress but still could not feel the cooling affect. Very very disappointed that we spent so much on this mattress that touted cooling and we don't get that at all. My fitness watch tracks my body temperature at night and there has been no difference with the luxe adapt which is supposed to allow you to sleep 5 degrees cooler. So while the bed is comfortable I would no way spend the amount of money we did when there are plenty of good memory foam beds out there for less.

The product is okay, noting special though. I doubt it's worth the mush higher price that other mattresses. I have not received the magical back pain relief mention in the adds or other?? reviews. I have not slept through the night either. In fact it is not better than the 10 year old mattress that it replaced. Definitely not worth the price.

I bought the luxe adapt soft mostly because I have arthritis and needed a mattress that would help with neck and shoulder pain. It wasn't what I wanted to pay but if it helped relieve the pain, It would be worth it. I've had it about 3 weeks and I have noticed that I no longer wake up with neck and shoulder pain. Also not as sore all over as I used to be in the morning. Not moving around all night like I did with the old mattress, it is really comfortable. So far satisfied and happy with my purchase. It does appear that the mattress does help with pressure points in the neck area as stated.

We had an older Tempurpedic mattress and upgraded to a new mattress set (split king). I've had terrible bursitis issues in both legs and my husband has had a tender knee for over a year and after buying this mattress both issues are gone! This mattress is worth the money when your quality of life is returned and you can sleep again pain free! Best purchase ever!

We originally had the original Rhapsody back in 2011 with the 25 year warranty. It was extremely firm and we started having shoulder issues as it was not made for "side sleepers." We gave it to some family members and bought the luxe adapt soft. It's amazing! It was firm for the first 3 weeks, but its perfect now. Absolutely love this decision. Doesn't sleep hot or cold and it's way lighter then the old bed. Just sucks they did away with 25 year warranty.

Really do not recommend this product at all. Everyone wants to say there is a break in period but nobody is listening to the actual issue. My house is set at 65 due to having asthma and require it to be colder and the mattress is still SOFT. The mattress sinks thru the supportive layers down to the Hard Density foam causing it to feel as your sleeping on concrete. Now the Tempur-pedic website advertises this 13 inch mattress with layers of conforming comfort with a 9cm comfort layer that Comfort Layer - 9cm that conforms to your body to soothe and relax. Then there is a 3cm support layer which includes the pressure relief of APR Material, plus 30% more ultra-conforming comfort. Now convert the 13 inches to cm and you get 33.02 and that means there is only 12cm (4.72 inches) of foam before you are laying on the High Density Foam. Not enough supportive foam to sleep on and not wake up in pain the next morning. I have done this for over a week now in which the store nor Tempur-pedic wants to replace the mattress for a defect. I have laid on my side and my back however my back, neck, and shoulder, consistently hurt. For the price and the competitive brands out there my expectations were a lot higher from this mattress. Now I'm out the money for this mattress and still had to spend more money for another mattress. Extremely disappointed.