We're disappointed to hear this, Grace. We know how important it is to have reliable fasteners on every training pant, so we're glad you brought this to our attention. When you have a moment, please connect with one of our specialists by phone at 1-888-778-5587 (M-F, 8AM-5PM CT). So we can best help, please be sure to keep any remaining product or packaging on-hand for when you reach out. Hope to hear back from you soon!

That's not what we want to hear, Charlee, and we hope your child is feeling better now! Keeping your child's skin comfortable and healthy is always our goal and we want to assure you that our materials and products are rigorously evaluated to ensure they are safe and gentle for our Pull-Ups® families to use. Since irritation can happen for many reasons, we'd like to find out more about what's happening to see how we can best help. When you get a chance, please call us at 1-888-787-5587 (weekdays, 8 a.m. to 5 p.m. CST). Thank you.

Hi Maci, we're disappointed to hear this! Your satisfaction means a lot and we'd like to learn more about your feedback to help further. When you get a chance, please give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). Thank you!

We're bummed to hear about your experience and want to learn more to see how we can help make this right! When you have a chance, please reach out to us at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). We hope to hear from you soon!