Hi Maci, we're disappointed to hear this! Your satisfaction means a lot and we'd like to learn more about your feedback to help further. When you get a chance, please give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). Thank you!

Hi Deborah, we're bummed to hear this. Our Pull-Ups® are thoroughly tested to be safe and gentle on sensitive skin and we hope that your Big Kid is feeling better. We know that irritation can happen for many reasons, so we'd love to chat further to help find a solution for you and your family. When you get a free moment, give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). We're eager to help! Thank you.