Hi Loretta, thank you for bringing this to our attention and we are currently looking into this concern. Member's Mark items carry a 100% member satisfaction guarantee and I encourage you to reach out to our Member Support team at (888) 301-0332 for more assistance. Thank you for shopping at Sam's Club!

Hello,<br />Thank you for reaching out and sharing your concern with us. I’m truly sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can be.<br />Please know that we are actively working on ways to improve, and we’re here to help you resolve this. Our Member&#39;s Mark items come with a 100% satisfaction guarantee, so I encourage you to contact our Member Support team at (888) 301-0332. They will assist you further.<br />We appreciate your understanding and thank you for being a valued member of Sam&#39;s Club.