We are delighted to hear you had a positive experience with our products! Your satisfaction is our top priority. Thank you for choosing Abbyson. - The Abbyson Team

Great to hear, it is nice quality. Yes, furniture does tend to soften with time, yet this recliner will remain durable. This is a great recliner, we recommend using it a few days to soften. Hope this helps! - The Abbyson Team

Hello - Furniture does tend to soften over time and this recliner features plush, padded seating. However, if you need any assistance with the return please reach out to samsclub@abbysonliving.com

Thank you for sharing! We strive to make the assembly process easy for members! We are always interested in feedback so we can improve products in the future. Enjoy your new recliner! - The Abbyson Team

Thanks for taking the time to leave a review! This is such a great recliner and we're so glad you're happy with it. -The Abbyson Team

Thanks for taking the time to leave a review! This is such a great recliner and we're so happy you're enjoying it. <br /><br />-The Abbyson Team

This is unfortunate to hear. We stand behind our products. If we can assist, please reach out to samsclub&#64;abbysonliving.com.

We're glad you are enjoying your new recliner! It's perfect for relaxing. We hope you consider Abbyson Living again in the future!<br />-The Abbyson Team

This is very unusual, and something our Customer Experience Team can troubleshoot and address. Please always contact Customer Experience with any issues at samsclub&#64;abbysonliving.com - The Abbyson Team