Works very well couldn’t live without now great product

Metro Electric did an outstanding job in educating me and perfect installation.

Have not had an outage yet . Just had a test run and cant tell yet

Great generator, have hat the 22 kw for 2 years. Just run into a situation with Hurricane Laura. Had to evacuate because of storm. If power goes out, generator kicks on. What if house gets damaged, Do I really want to be feeding electricity to the house. No way to shut off remotely. Something to think about. Put something in the mobile link to kill generator by remote.

We had our 24kw installed in July of 2022. Currently we are on day 5 with no power and it works great. This is the second time it had to run for extended period of time besides the weekly test. Worth the investment. It is connected to natural gas and turns on within 10 seconds of power loss.

I'm very satisfied with the product. The installation process was okay - my lawn is still a mess. Additionally, the company (ARK Generator) has yet (waiting for two months) to provide documentation on the 10 Year Warranty and assist me in setting up MobilLink.

We lost power twice in the Texas "deep freeze' in Feb 2021, which caused damage to water heaters and other plumbing. As a result, we ordered a new Generac Generator in April from Grasten. Their pricing was $1,500 less than the first vendor we talked to. They finally installed it in early August, due to high demand. I didn't realize that they had so many steps to install the unit. First they came out and placed the unit, then the plumbers came to hook up the gas line, then the electrician came to install the transfer switches and hook up the electrical connections to the house and finally a tech came out to check everything and set it up to run. Seemed like a lot of scheduling calls. Wifi connecting is not completed yet becasue our home wifi did not reach the unit, so I needed to order a wifi booster/extender and then complete the wifi setup on my own. Feels good to be protected now and looking forward to great service from Grasten.