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Customer reviews for Member's Mark Hotel Premier 6-Piece Towel Set for
Member's Mark Hotel Premier 6-Piece Towel Set
4.7 out of 5 stars
stars1,886 ratings766 reviews
  1. 5 stars85% (1,607)
  2. 4 stars8% (151)
  3. 3 stars3% (61)
  4. 2 stars1% (24)
  5. 1 star2% (43)

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Showing 131-140 of 766 reviews
Dec 10, 2025
STACY
1 out of 5 stars review

Loose threads everywhere

I absolutely loved the color and had high hopes but when I got them the threads were all loose like some other reviews show! I hadn’t even washed them! I returned them immediately.

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Jan 17, 2025
Dee
1 out of 5 stars review

Dry Sand: beautiful color but all lint. Avoid.

I've purchased many of these towels in different colors without issue. Yesterday I received 2 sets of the Dry Sand colored towels. Do NOT buy this towel! LINT city! I washed them twice & ran them in the dryer 3 times and there is still lint. What a mess. Did an online chat with Sam's, explained the situation and was refunded for both sets and told to either keep them or donate them. Even Sam's doesn't want them back!

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reply from Member's Mark Team

We are sorry to hear about the lint issue with the towels, Dee. We appreciate your feedback as we strive to improve our products.

Jan 10, 2024
Winnie Thorlo
5 out of 5 stars review

Verified Purchase

Great value!

Nice

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Sep 18, 2023
Jack
1 out of 5 stars review

Poor quality

Let me explain my awful rating for these before you dismiss it as a bot post. I have purchased Hotel Collection towels many years ago. They were excellent. They were made properly. They did not drop lint. They did not pill. The manufacture and weave of these Hotel towels her are gutter trash. I am not exaggerating when I say this, but I have washed them and dried them 10 times and they are still dropping lint and pilling. The first 4 loads clogged up my washing machine so badly I needed to scrub it down before it seized the tub. The lint captured at each cycle was the size of a full hand towel. And it still hasn't stopped after 10 runs. I have probably burned through half a months electricity trying to get these things usable, but they still aren't there yet. I have purchased other plush towels before from LL Bean, Lands End, Duluth Trading, and they are plush and thick but have a tighter weave so the lint doesn't kill everyone in the house. These are not those. Caveat Emptor. Do Not Buy These Towels. You will regret it, unless wearing a cotton beard on every inch of every body crack is not a big thing for you.

Helpful?4YMQUQD61F5U13590623112
reply from Member's Mark

We're so sorry to hear about your experience, Jack, as this is not the quality expected from Member's Mark. Please know this set can be exchanged or returned for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

Jul 24, 2023
Jen
1 out of 5 stars review

The lint ruined my clothes!!

I am very disappointed with the quality of these towels. Sam's club quality is usually very good but these towels are the worst purchase I have made in a long time. The lint from these towels ruined other items that were in the wash with them. In addition, the dryer vent was full of lint after drying the towels. I have to wash these towels separately now if I don't want to ruin other clothes and the lint continues to be a problem. I will not buy this item again.

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reply from Member's Mark

We are sorry for this experience with the towels, Jen, and understand how frustrating this must be. Please contact our Member Support team at (888) 301-0332 and we’ll do our best to make this right for you.

Mar 7, 2024
KeithM
5 out of 5 stars review

Surprisingly soft and absorbent - we love them!

We needed to replace all of the towels in our new bathroom. After searching many retailers, we selected these Member's Mark towels from Sam's Club. We are so glad that we did! They are just right - not so thick so that they're too heavy, but plenty thick and very soft. They are also the most absorbent towels that we've purchased in years. It seems like a lot of towels these days just smear the water around on your body. When we towel off with these, we are dry - even our hair! Highly recommend these. We'll be buying more.

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Apr 8, 2025
DD
4 out of 5 stars review

Brownstone color change from previous color

Bought the brownstone color in the past and wanted to add to my collection. However, the color is not the same light cocoa brown as in the past. I would classify the new brownstone color as a medium beige and no longer a brownish color. The color swatch seems to be the original brownstone color. .Somewhat disappointed in the color change so only 4 stars, but the towels are still a good buy.

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Apr 27, 2025
Anniee
1 out of 5 stars review

Hotel towels

The washcloth was not the same color as the towel from the beginning. After washing it a couple of times it became so hard that i used it as a scrubbing clothe. It was way too hard to use on the body. There is no way that it could have been 100% cotton. I would not recommend these towels as they are not soft as you would expect and fade.

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reply from Member's Mark Team

We are sorry to learn about your experience with our towels, Anniee. We appreciate your feedback and will share it with our team to help improve product quality. Please know the towels can be returned for a full refund or you can reach out to Member's Mark Support at (888) 301-0332 for additional help.

Apr 13, 2024
sams shopper
5 out of 5 stars review

Verified Purchase

Great towels for your bathroom

Great size and thick

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Jul 3, 2021
APetz
2 out of 5 stars review

Disappointed

A family member has a set of these towels and they were the softest towels I'd ever used, so I decided to purchase a set myself. Unfortunately my Sam's club didn't carry them in store so I had to order online. When the six piece set arrived I was immensely disappointed. These towels are far from the soft plush towels that my family member had and that pushed me to order this set. Idk if they changed the towel manufacturing or what but I will be returning.

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