I had a top-notch customer support experience with Windmill representatives despite my being a pretty high maintenance customer. I wanted to cancel my order to change my payment method and it was swiftly taken care of no questions asked. Then when my order had delivery issues, Windmill staff were highly responsive and personable, and they rectified the situation with a sense of urgency and attention I haven’t experienced in a long time, maybe ever. And when I finally got it, it was a breeze to set up and is working like a charm!

We purchased 2 Windmill AC units, and they have worked great. Quite and keeping our apartment perfectly comfortable. Operating and monitoring from my phone is a no turning back advantage to smart devices, and everything about these machines has delivered as promised. Easiest installation ever, and clearly designed well.

I love my new AC! I got the 12,000 BTU one because I have about 1,500 sq ft down stairs. It cools the whole place very easily! I love having the app on my phone to allow me to turn it on when I'm on my way home. I just purchased another one for my upstairs area! Super easy to install in the window and it's nice to have the winter cover so I don't have to remove it from the window. Just need the 12,000 BTU cover to come back in stock to get one!

Overall the unit is good. It looks nice, it cools the room well but the main issue I have is that it doesn’t remove any humidity from the air. I have the unit installed properly but it has never dripped water. This is a big problem because outside the humidity is often 70%+ and right now the room I have the unit in is 75% humidity. Ac units should pull moisture out of the air but this one doesn’t. I have it set to 68 degrees and fan speed on 3 so I’m not sure what else to do. I’ve had to add a dehumidifier to the room which seems counter productive at this point.

I love it! Especially that the air is blown upwards so i don't always catch a chill when using it! I l also love the eco settings that allow it to automatically switch to fan at times to save energy!! I love that i can program it on my phone so i don't have to get up out of bed to switch it on or off! And i love that the refrigerant that is used is more eco friendly than others! I'm telling all my friends about this unit!

I haven’t actually had a chance to use the AC yet, so I can only tell how it looks so far…and it looks great indeed! Instead I would comment on what I have experienced through ordering the unit. As far as the customer service goes, it is the best! I had hard time receiving the original shipping; Windmill took my troublesome situation very seriously and arranged an alternative shipment for me. It was very sweet and reassuring. You might know how it would feel when somebody would listen to you and respond to you with sympathy in some hard time, and in this case, that somebody actually solve the problem you are having as well! So if you ever hesitate purchasing this product for its weight or price or whatever that comes in your way, don’t be worried. A) they will help you receive the product in a great shape. B) it definitely is worth the money you would spend even just for the quality of the service! I know what I’m saying. Oh and about the quality, please read other peoples review.

Installation was simple and the unit is attractive, although maybe a little bigger than I anticipated. I also expected it to be much quieter, which was maybe wishful thinking but it sounds like any other AC to me, not necessarily quieter or smoother like it was advertised.

Styling - excellent Ease of install - very good Quietest setting - extremely quiet Noise at high fan - quieter than a regular AC, but louder than you may expect App features/functions - great App setup - bad. First one has to get the correct app ,and if you set up the other app you can’t use same email.

Really happy with my window unit…so much I just bought a bigger one for my living room! I both the small for my bedroom and it’s great. The noise is low enough that it doesn’t bother my sleep, easy to control with the app or remote, and the windmill flow makes the air circulate so there’s no “cold spot” which I’ve experienced in the past. And as a mechanical challenged individual I appreciate how easy it was to install. Great product!

I bought 4 of these units for our bedrooms and these are by far the best AC units we’ve ever owned! They work great, keep the rooms cool, SO quiet, and they also look amazing!! We are beyond happy with these and we tell all of our family and friends to buy them. Love them!!