While we're sorry to hear that you're not a big fan of our updated fragrance, we do appreciate your honest feedback and we're letting the rest of our team know that you'd like to see some changes made. In the meanwhile, we would never want to leave you without the Tide clean that you've come to know and love so we'd be happy to help you find a new favorite. Just give us a call at (800) 879-8433.

We&#39;re very sorry to hear the scent of Tide Plus Downy Liquid Laundry Detergent didn&#39;t last as long as expected, Stacey. Our products go through extensive testing to ensure they provide you with excellent results, so this isn&#39;t something we would expect. Here are some tips to ensure you get the best results from the detergent:<br /> <br /> - Measure detergent and use at least the recommended amount to ensure all soils are removed from the fabrics. Use more detergent for large or heavily soiled loads.<br />- Be careful not to overload the washer so items can circulate freely.<br />- Use the appropriate dryer heat setting. Excessive heat in the dryer and/or overdrying fabrics can result in loss of fragrance.<br /> <br />Our Quality Team would love to learn more about your Tide purchase so that we can best assist you. Please give us a call at (800) 879-8433.

We're so sorry that your clothing has this unpleasant aroma, Heatherr225. Laundry detergent should not cause your clothes to have a bad smell, and we appreciate your reaching out. There are several potential causes for this - infrequent use of a machine; a build-up of residue in the machine; incorrect product dosage (not enough product used can cause dirt build up in the machine); leaving clothes in the machine after washing; leaving dirty/sweaty clothes in the machine for a long period before washing; or drying in non ventilated areas. To prevent malodor, regularly run a maintenance wash; do not overload the washer - wash smaller loads, especially for high absorbent items such as towels, and use at least the recommended amount of detergent. Your satisfaction is very important to us, and we'd like to talk with you more about what you're experiencing. Please give us a call at 1-800-879-8433 from 9AM -- 6PM EST Monday–Friday, so we can further assist you.