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Customer reviews for Backyard Discovery 12' x 10' Cedar Pergola, Choose Installation for
Backyard Discovery 12' x 10' Cedar Pergola, Choose Installation
4.7 out of 5 stars
stars766 ratings730 reviews
  1. 5 stars82% (626)
  2. 4 stars14% (109)
  3. 3 stars2% (14)
  4. 2 stars1% (9)
  5. 1 star1% (8)

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Showing 51-60 of 730 reviews
May 24, 2017
Jaqbqik
5 out of 5 stars review

Verified Purchase

We love it!

Our pergola has now officially become our outdoor dining room - we eat out there almost every night. It was easy to put together (I've been told by the people who put it together) and it looks fantastic!

Review from backyarddiscovery.com
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Aug 18, 2021
Joanne and Guy
5 out of 5 stars review

Verified Purchase

12x10 Pergola

The pergola is a beautiful, sturdy, good quality product. My husband and I did most of the assembly ourselves, but at the very end our neighbor helped. We are very pleased with the pergola!

Review from backyarddiscovery.com
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Aug 13, 2022
Phil and Nancy
5 out of 5 stars review

Verified Purchase

We love this pergola!

The pergola came in three packages. Good quality materials and clear instructions. It took us about a day and half to complete installation. Transformed our backyard.

Review from backyarddiscovery.com
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May 14, 2022
LFSF
5 out of 5 stars review

Verified Purchase

Awesome addition to our yard.

From the ordering process to delivery and customer service was perfect. The pergola went together with absolutely no problems. My Wife and I are extremely impressed with the look.

Review from backyarddiscovery.com
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Aug 17, 2022
JimGinny
5 out of 5 stars review

Verified Purchase

Wonderful addition to our yard.

Couldn't be happier. Solid, true lumber with remarkably accurate pre-drilled pilot holes made assembly straightforward. We stained/sealed wood prior to assembly per warranty. No warping, dimensions spot on. Looks fantastic.

Review from backyarddiscovery.com
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Jan 10, 2022
Cris
5 out of 5 stars review

Verified Purchase

Backyard beauty

So glad I purchased the 14x10 brown cedar pergola. It stands solid once it’s all put together. The instructions were very easy to follow. Two people to put it together was more than enough. It looks great on my new patio. I recommend this product!

Review from backyarddiscovery.com
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Jul 12, 2017
Tommy H
2 out of 5 stars review

Caveat Emptor

While I'm pleased with the final result from this pergola, I cannot offer an enthusiastic endorsement of it. The kit is (mostly) designed and engineered well, but the materials were very unsatisfactory. There's a real problem with quality control at the site of manufacture (there doesn't appear to be any). As others have noted, wood pieces may be warped and/or twisted. After initial delivery, construction of my unit was delayed five weeks because of this. Most of the pieces originally shipped were unusable, and required replacement. Then the replacements needed to be replaced, and those did too -- even after I requested that replacement parts be inspected before shipment. A complete, usable set of parts required five separate shipments. I now have nearly enough lumber to build another pergola, except for the posts and some small parts. I finally just used the parts I had, even though some were still imperfect. Most were okay to use, but the long joists were still somewhat bowed -- which caused problems later. However, customer service was very polite and my requests were never questioned, although I was asked to send photos of the unusable parts. Replacements were delivered within three days. Assembly is not especially difficult. The only bit that required two people was positioning the joists that create the square frame around the posts. The joist ends were most difficult -- holes were misaligned, and I had to re-drill them. This part of the design is cumbersome, and one wonders why the manufacturer didn't just make single lengths of board. Also problematic was attaching the slotted joists to the main joists. Because I had to build with parts that were bowed, the slots were out of alignment, requiring the use of a jigsaw. When starting assembly, you should position the square plastic footers first (see the manual's basic setup dimensions) but be sure to consult the triangular dimensions on the next to last page. Step 13 instructs that entire structure must be moved into final position upon completion, but it's way too heavy and there's no good way to move it. If you measure correctly, you can assemble the pergola with the footers in place. Some have suggested the wood is pine, but it's actually Chinese cedar (Cunninghamia lanceolata). It's evidently a species of cyprus, but supposedly still moisture- and insect-resistant. I should note also that the lumber is not sized in standard American thicknesses/widths (2x4s, 2x6s, etc). If you have a mind to replace any parts now or later, you'll have to do so from the distributor. However, if you have access to common power tools, you might be able to make do. Generally speaking I'm happy with the result, but the process of getting to completion is not one I'd care to repeat. If you buy, be advised you may experience disappointment and frustration. I sent this review to the distributor, but they refused to post it. Go figure. Good luck!!!

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reply from BYDSales

Tommy,Thank you for the detailed review. We are sorry to hear that this product caused you any concerns or frustrations whatsoever. We will be sharing your observations with our team here in the interest of continuously improving our products. If there is anything that we are able to help with in the future, please don’t hesitate to reach out to us directly

Jul 15, 2017
Karen41
4 out of 5 stars review

Backyard Pergola

This pergola is beautiful. It's a 2 man job. It took my husband approximately 7 hours to put up. One star was taken off because there were no pre drilled holes on the top layer for the final row of beams. He had to measure and drill the holes himself. He also had a few issues with screws, but there were extra screws included. Overall, we are pleased with the final outcome.

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Apr 3, 2017
tileguy
5 out of 5 stars review

Awesome Deal

I bought this when it went on sale, but of course the price changed to the sale price as a permanent price a week after buying. Anyways i put it up with the help of two people and it went together pretty well except for a few misaligned pre drilled holes but not a big deal. We were going to go with one of the metal pergolas at the big box store but after reading all the problems with rust we changed our minds and are glad we chose this one. It looks great and i would buy again.

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reply from Supplier Response

Thank you for taking your time to write a review.

Mar 17, 2016
Response2
5 out of 5 stars review

Beautiful addition!

We put together this pergola, taking a bit longer than expected, but 2 of us got it up. It looks beautiful! I've ordered shade screens from SAMs too to add to the privacy. The interior dimensions are important to note for the actual living space when planning your little retreat (7x10 roughly). There are extra screws provided in case you strip one trying to get them in- like we did. Great quality!

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