The pergola itself is fine. It has some weird gaps in the joinery as you might expect from something manufactured in China. But both the customer support team and the assembly folks were great. Very responsive, very friendly, very quick to resolve issues. I would buy from them again just because the customer service was exceptional

This will be the second summer we have used this pergola. I am still pleased with it. I followed others advice and treated the wood with spar urethane before assembly. It would be easier to assemble with a couple adults. However, I was able to put it up with a little help from my 11 year old daughter. When the Oklahoma heat ramps up, I put a shade cloth over it to provide more shade. Over all I am very pleased with the pergola.

Just bought 2 of the 16x12 pergolas to sit side by side. The first thing I noticed is the color is completely off from the photos online. One of the reasons I chose this pergola was because the color matched the rest of the wood in my yard. I understand that screens can distort color a bit but this is extreme and MUCH lighter than anticipated. It does state in the description that saturation can vary but I don’t even think it’s a saturation issue as it is maybe only 1 coat of stain added as opposed to more to get the proper color maybe to just get the product out faster? Not sure but make sure you don’t rely on the color if it’s important to you. The other thing is that several of the joists were pretty bowed. It didn’t prevent us from installing but just not super high quality for the price paid. A lot of the pieces are pretty lightweight and posts are hollow. Still not sure how this withstands the high winds that they say but we did attach it to the house and a concrete patio so we’ll see how it lasts to Florida storms. Overall it was relatively easy to put together but I likely would not purchase again. If you are making a decision based on what you see in photos make sure to do more research first.

[This review was collected as part of a promotion.] I admit that I was sceptical, but the ease of assembly. The soft feel of fine cedar, sanded to perfection , nair splinter be found. Stright forward instructions, that must have been written by someone who has put one together first

I never leave reviews. And I'm the person that wondered why people say that. I assumed it's either because they may be trying to persuade someone either or way, who may be on the fence about buying a product. They are satisfied or dissatisfied. In this case, I am highly satisfied. The pergola is great. A few minor cracks in one of the 4 main corner posts, due to shipping I am assuming. I didn't call or complain, I didn't notice to I had put it up. It should be okay. I bought 2 months ago. It's been up a month now. Took about 7 hours over two days. I did alone. I had my wife to the corner post once I stood each side up. I attached all the separated parts together first in the garage. Then moved to the outside to set up. Went very smoothly. Please see attached photos.

My wife and I was looking to dress up our back porch off of our home. We saw this Pergola in a Sam's flyer. It was a nice fit. It allowed my wife to dress up our back porch and provided a wonder place to drink coffee in the morning. It did take longer to build then the manual says and it took three people but it was well worth it. We love it! And we have received many compliments not only from family and friends but even strangers who have pulled in the driveway and told us how nice our porch looks!

5 out of 5 Very Pleased! February 15, 2016 Moturkeyhunter , Springfield, MO, USA Ownership:more than 1 year Usage:Every day Would you recommend this product? Yes Quality: 5 out of 5 Value: 4 out of 5 Read all instructions before assembling. Its a 2 person job and a third comes in handy when sides go up. Applying coat of stain is easier before assembly. Instructions were easy to follow. Looks great.

Took wife and I around 9 hours to complete. Pay attention to the pilot holes for the corbels on the posts. Fairly smooth until one already split corbel came apart and had to be glued and finish nailed back together. The 14 top purlins were warped and don't fit together well. Had to redrill a lot of pilot holes as they didn't line up. Otherwise it looks good and much sturdier than our former metal unit.

I am so happy with my purchase of this pergola. It fits perfect in my space and looks beautiful. We get so many great comments about how pretty it is. We had some issues the installers and Backyard Discovery made it right. I highly recommended anyone that wants a pergola get one from Backyard Discovery. I just ordered the patio cooler to go with it.

I bought this 16x12 set and put it up very easily between my wife and I with no other help. Instructions were precise and everything lined up. Only disappointment were the cement screws they gave me in the hardware box. 3 out of the first 4 snapped off while screwing them into the predrilled holes in the concrete. I stopped immediately and drove to the hardware store and purchased Tapcon cement scres of same size. it went smoothly with the new screws. It looks awesome!