Hello Nicole, We are sorry to hear that you've had this experience. The degree of firmness each customer experiences varies depending on their preference and body type. That being said, we take your sleep seriously. Please contact Sam's Club Customer Service department immediately as they would like to assist you in any way that you would like to proceed, they can be contacted at 1(888) 746-7726, Thank you.

Hi Dee, we apologize that this mattress did not suite your needs. Please reach out Sam's Club. They are very helpful and would be more than happy to work with you. They can be reached at 1-888-746-7726. Thank you.