Hi Joyce. Thank you for giving our diapers a try! We are sorry to hear that your Granddaughter experienced a rash. Please rest assured that we only use the best ingredients. Our diapers are free from harsh chemicals and proven to be gentle on even the most sensitive skin. We would love to learn more about what happened to determine how we can help. When you get a chance, please call us at 1-888-301-0332 We are happy to help!

Good Morning! We are sorry to hear about your son's experience with leakage as you should be getting only the very best quality when you choose the Member's Mark Diaper. We'd like to see what we can do to make this up to you so if you are willing, please call us at 888-301-0332. If you still have any remaining diapers left, please hold onto them so we can obtain important lot code information and retrieve them for review. We look forward to hearing from you.

Good Morning. We have slightly reduced the total number of diapers in each pack. This was done to help preserve the plushness of the softer backsheet and continue to deliver a great value. We value your feedback and will pass on your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain more diaper information in order to continue to make our diapers work well for your little one.

Good Afternoon Colleen. Thank you for sharing your feedback regarding the leakage and Odor. We want our diapers to perform at their best for your child, so please call us, at your convenience so we may learn more and help. Our number is 888-301-0333

Good Morning. We are sorry to hear about your experience with leakage as we want our diapers to perform their best for your child. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Good Afternoon. We are sorry to hear about your experience with leakage as we want our diapers to perform their best for your child. We will pass your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve them for review to make sure they are performing as intended. We look forward to hearing from you.

Good Morning Amanda! So sorry for these issues.. We value your feedback and will pass on your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain more diaper information in order to continue to make our diapers work well for your little one.

Hello! Thank you for giving our Members Mark diapers a try! We are sorry to hear that your little one has had leaks lately. That shouldn't be happening. We'd like to learn more about the case you ordered and see what we can do to help! When you get a chance, please feel free to contact us on 888-301-0332