Hello Amie, Thank you for sharing your feedback with us. We deeply apologize for the issue that you've experienced with your rug. We understand your dissatisfaction, and we have promptly forwarded your feedback to our Quality Assurance Team for immediate attention.To help us gain a better understanding of the issues you're facing, we encourage you to reach out to our Safavieh Client Service Team. It would be greatly appreciated if you could provide the following details:Photos that clearly depict the problems with the rugA photo of the back label of the rugYour order numberThe date of purchaseYou can get in touch with us through the following link: https://safavieh.com/contact, or by sending an email to customersupport@safavieh.com. Our dedicated team is committed to resolving this matter promptly and to your satisfaction. Thank you for bringing this issue to our attention, and we eagerly await your response.