Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,401 ratings1,537 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (273)

Member photos

  • +79 images
Sort by |
Showing 411-420 of 1,537 reviews
Dec 15, 2025
RODERICK
1 out of 5 stars review

poor quality

after 3 uses the mattress got a big crease/fold in it despite it being on a solid floor. junk product but what do you expect from a 350 dollar mattress.

Helpful?3EZQ70BELA8J13587367132
Jun 7, 2025
Jason
1 out of 5 stars review

Didn't last

I weigh 180, in less than a year there was a crater in the bed. It was comfortable for a few months, though softer than expected. Broke down very quickly. Now it's really uncomfortable, offers no support.

Helpful?3EZQ70BELA8J13587367132
reply from Member's Mark Team

We apologize for the issues you're experiencing with your mattress, Jason. Please note all of our mattresses come with a 10-year manufacturer's warranty. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Jan 10, 2026
Alex
3 out of 5 stars review

Size Matters

Although the mattress is advertised as 12 inches, mine has only reached 10.5 inches and it's been 5 days. Other than that I do feel like it's super comfy! But since it's not expanded fully it's not sitting on my box spring correctly

Helpful?3EZQ70BELA8J13587367132
Aug 16, 2024
JR
5 out of 5 stars review

Verified Purchase

Works for me

I have been sleeping on my new mattress for about a week now and so far so good. I bought the firm and in my opinion it's a semi firm, not a luxurt plush though. It works for me.

Helpful?3EZQ70BELA8J13587367132
Nov 22, 2024
Wanda
1 out of 5 stars review

Soft not medium

This mattress is not medium. It's pretty soft and has no support. May be a decent mattress for a child or teen but a grown adult, no. I do not recommend.

Helpful?3EZQ70BELA8J13587367132
reply from Member's Mark Team

We're sorry the mattress wasn't right for you, Wanda. Please contact Member Support at (888) 301-0332 and they can assist you with an exchange or return.

Sep 3, 2024
Grw
5 out of 5 stars review

Verified Purchase

Hotel premium memory foam mattress.

Well made good price listed as medium firm but more on the soft side may be too soft for larger frames if so I would suggest a hybrid (coil-foam) if you like to sink in to your mattress this is for you. Kept cool all night.

Helpful?3EZQ70BELA8J13587367132
Feb 18, 2026
Trenise
5 out of 5 stars review

Good Mattress!

I brought this mattress for my son to replace his old mattress. This mattress is perfect for him! I slept on it as well. Very comfortable and does not dip like some of the reviews stated.

Helpful?3EZQ70BELA8J13587367132
May 2, 2023
Rita C
5 out of 5 stars review

Verified Purchase

No more hip pain

I used to sleep with a heating pad under my hip, but since i got the Members Mark foam mattress i am so comfortable i don't need one to sleep without pain.

Helpful?3EZQ70BELA8J13587367132
Jan 30, 2021
Love
1 out of 5 stars review

Verified Purchase

Too low and hurt my back

The bed has not got to the height is supposed to be is very low and it hurts my child back so i had to get a air bed for her i will never get a bed in a box again

Helpful?3EZQ70BELA8J13587367132
Feb 7, 2024
FABULOUS 50s
5 out of 5 stars review

Verified Purchase

Be prepared to back away quickly!!

Super happy with this mattress. We purchased a different mattress (not this brand) and it did not properly expand. This one expanded right away. No bad odors. 10 out 10. Highly recommend! Our kiddo is extremely happy.

Helpful?3EZQ70BELA8J13587367132