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Customer reviews for Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,445 ratings1,564 reviews
  1. 5 stars69% (2,393)
  2. 4 stars12% (423)
  3. 3 stars6% (217)
  4. 2 stars4% (131)
  5. 1 star8% (281)
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Showing 241-250 of 1,564 reviews
Feb 27, 2021
Reviewer name: Shopallthetime2
1 out of 5 stars
1 out of 5 stars review

HORRIBLE HORRIBLE ODOR WORST DECISION EVER!

The musty chemical smell is has been just absolutely horrible. I have been sleeping on this mattress a month and it still smells. I'm have been waking up with headaches since day one from the smell. Plus with the poor support you sink down in it to far. I don't recommend this Hotel 12" Premier Queen mattress and I would love to return it!

Helpful?2KZ9C46TI1Q813587367132
Jul 26, 2022
Reviewer name: What size
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Almost perfect mattress

Mattress is super comfy. I am 5foot 8 175 pounds and it is a perfect mid support mattress. I am a side sleeper and if the mattress is to soft or hard I wind up with back pain. I have had no pain with this mattress. It would be a 5 star but the workmanship on the mattress leaves a little to be desired. The cover you can tell was accidentally glued to the mattress in some spots causing the mattress to not rise completely. Also the cover is a little to large for the mattress making it too loose for the mattress. Like any foam mattress it smells awful for about a day or two till the smell goes away. If they can get the quality up just a little on the build it would be a 5 star

Helpful?2KZ9C46TI1Q813587367132
Apr 19, 2022
Reviewer name: Amb84
1 out of 5 stars
1 out of 5 stars review

Wrost mattress ever!

Bought less than a year ago and is complete garbage. The matress already is sagging in the middle and if you lay to close to the edge you will roll right off because there is no structure to the edges of the mattress. Don't waste your money and can't return it because the store policy only covers the first 30 days. I would give it zero stars if I could.

Helpful?2KZ9C46TI1Q813587367132
Mar 18, 2022
Reviewer name: Auntie J
1 out of 5 stars
1 out of 5 stars review

Adjustable base should not be used

I know this mattress is an inexpensive mattress, but I believe the top layer of the mattress should not have stretched/separated to the point that it causes pain. I am older and have no way of returning it fully expanded. Note: The bed was a dream the first week and I slept better than I had in a very long time. I was absolutely delighted, but my euphoria is rested and low pain was short lived. This mattress should not be advertised as being compatible with the adjustable base. The base was purchased from Sam's Club as well.

Helpful?2KZ9C46TI1Q813587367132
Feb 3, 2025
Reviewer name: Bobbie
1 out of 5 stars
1 out of 5 stars review

More like a plush no support

Do not buy if you have any form of back issues. I let fully expand before sleeping on it, I would wake through the night with lower back pain which isnt uncommon and reason why i bought bew mattress so i didnt think anything of it. By morning the pain is completely unbareable ive never experienced pain this bad. There is zero support with this mattress and is on the plush side nothing medium about it.

Helpful?2KZ9C46TI1Q813587367132
Sep 9, 2023
Reviewer name: krc1
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Member's Mark Hotel Premier 12" Bed in a Box

Comfortable little bed for now! Sleeping on a daybed after the move and had to order this twin mattress up really quick. Picked up with no issues from local Sam's Club. It has been a couple of weeks and it is actually really comfortable. It's going to end up in the office as a spare bed and I know the kids or even a single adult is going to be very comfortable sleeping on it for a few days or even an extended visit. I am most happy with the purchase and even debating ordering one for my bed or stepping up to the hybrid one for my bed. The price can't be beat!

Helpful?2KZ9C46TI1Q813587367132
Jun 14, 2024
Reviewer name: annem
1 out of 5 stars
1 out of 5 stars review

Good mattress. Terrible Shipping

The mattress is fine, but Sam's Club needs to read this: Fed Ex Ground is doing you a disservice. The drivers left my delivery on the street next to my garbage cans after hurling it from the truck. I made it home to retrieve it just before the garbage man was due and would have taken it as part of the trash pickup. Online sellers, Sam's, Amazon, Wayfair - all of you - need to hear this: Fed Ex Ground is a terrible carrier.

Helpful?2KZ9C46TI1Q813587367132
Jun 16, 2021
Reviewer name: CharlieCrash111
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

King vs queen totally different experience

We have 2 queens of this mattress and love them. We tried a queen first before buying a king size. Have been really disappointed in the king. The king size mattress is so soft and already has dents after 4 weeks of use. We used the queen for 8 months and didn’t have any of the issues we’re having with the king.

Helpful?2KZ9C46TI1Q813587367132
Mar 9, 2022
Reviewer name: Kiki
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

New Bed

First time as an adult buying a mattress, so not ganna lie i had no idea what to look for, but after some research about different types and brands this was a good match. Its a little more firm then i would have liked, but its not uncomfortable at all. Will definitely recommend and buy again.

Helpful?2KZ9C46TI1Q813587367132
Jun 4, 2025
Reviewer name: SRL
1 out of 5 stars
1 out of 5 stars review

HORRIBLE SMELL!

Stinks so bad! Literally like rotten garbage! This was for a kid's room, I don't want him breathing this! I have it in a bedroom upstairs and the entire 2nd floor stinks..it hits you halfway up the stairs! I have been happy with other Sam's mattresses..but never again. And since it's unpacked there is no way I can ever get it into my car to return it. Do not buy!

Helpful?2KZ9C46TI1Q813587367132
reply from Member's Mark Team

We apologize for the issue you are experiencing with your mattress, SRL. With any of our mattresses, there can be a "fresh foam" smell when it is first opened. We'd like to assure you that the smell is 100% non-toxic, even if it is very strong. If the smell hasn't dissipated in the first week of unpacking, please contact us at (888) 301-0332 and we'll be happy to assist you.