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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,399 ratings1,536 reviews
  1. 5 stars70% (2,367)
  2. 4 stars12% (419)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 631-640 of 1,536 reviews
Oct 17, 2021
Happy Customer
5 out of 5 stars review

Very pleasantly surprised

I have had this mattress for a month and so far I really like it. It had a slight odor upon opening but I left the fan on as it fluffed up and the smell went away fairly quickly. It was not bothersome at all. I was used to a very firm mattress so this one was an adjustment but I actually like this one much better than any others I have tried. It is soft enough on top and firm enough underneath for good support. I have been sleeping better on this mattress than others I have tried or bought in the past. It is very reasonably priced and I am very happy with it. I highly recommend.

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Feb 28, 2022
Mattress is a wormhole
1 out of 5 stars review

Deceiving description

With mostly good reviews, my husband and I thought we would save some money and get a decent mattress from Sam's vs overpriced ones elsewhere. Man, were we wrong! When we first tried it out we thought "this is nice". It was softer than the medium-firm description. But the more you lay there, the deeper you sink. You get sweaty it's so hot. And uncomfortable. We had a crick in our neck the first few nights we slept in it (notice "in" it, not on it, because you are in this thing!"). You sink so low as your head stays on your pillow that your neck is in a very awkward position. We added a topper that helped some, but the mattress still sinks and sucks out topper in with it. It stinks right in the middle. We both wind up in the middle in this hole every morning. It's like a nest. A nest made by some gigantic bird that thinks we are its babies. If you like to sit up on your bed to watch TV or read, you can forget it with this one. Your bottom sinks in as you sit there and your little legs hang on to the top to keep you from getting completely devoured by the mattress. Reminds me of an old episode of "The Twilight Zone" or "Tales From the Crypt", I can't remember which one, but the bed was eating people. I really do not want to go through the hassle of trying to return this bed, especially because there is no way to get it back in the box. I don't live near by my Sam's Club either. On top of this mattress ordeal, they charged me twice for another item and can't take care of giving me a simple refund over the phone. They want me to drive sixty-six miles round trip to do that. I am very disappointed in customer service right now.

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Oct 6, 2023
Beth K
1 out of 5 stars review

Not at all as described - worst mattress ever!

This was supposed to be medium firm, but it's the softest mattress I've ever felt. I waited over 24 hours for it to expand fully. The top material is lumpy. Unfortunately, I picked up from store instead of online, so only way to return it is to take back to store. I called to confirm options and advise no way of fitting it in my car. I was told to rent a truck to bring it back if needed. (In a very rude tone). Will be canceling my Sam's membership.

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reply from Member's Mark Team

We're sorry the mattress wasn't firm enough for you, Beth. Please contact the Member Support Team at (888) 301-0332 and we'll do our best to make this right for you.

Nov 24, 2023
CCG
5 out of 5 stars review

Amazing!!

I bought this mattress in the Queen Size for my guest room. I was very skeptical to purchase a mattress online but decided to give it a try. I am really glad I did!! The mattress arrived on time and was packaged very well. The mattress expanded to 12 inches as expected. The mattress expanded to about 10 inches immediately and then the remaining 2 inches over the course of a couple of days. The mattress is a nice looking mattress. But most importantly my guests commented - The mattress is amazing!! They were very complimentary regarding the mattress and how comfortable it was. I have also slept on the mattress myself. Very nice mattress that offers a good support system. I highly recommend this mattress. I have no regrets.

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Mar 14, 2023
SheLan S
5 out of 5 stars review

Verified Purchase

Best

Love it! Great quality!

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Oct 16, 2021
Tricia
5 out of 5 stars review

Verified Purchase

Excellent Mattress

Love it. Very comfortable

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Jun 14, 2021
Mark
5 out of 5 stars review

Verified Purchase

Trish best sleep

Its grateful bed best sleep i j.g ave in long time

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Sep 2, 2020
Deb S
5 out of 5 stars review

Verified Purchase

Comfy

Comfy. Not too hard or too soft.

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Apr 13, 2022
Sylvinie
5 out of 5 stars review

Verified Purchase

Would buy again

Love it, very comfortable!

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Aug 8, 2022
Tina
5 out of 5 stars review

Verified Purchase

Cloud Like

Our daughter lives this mattress.

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