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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,399 ratings1,536 reviews
  1. 5 stars70% (2,367)
  2. 4 stars12% (419)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 1,091-1,100 of 1,536 reviews
Jul 27, 2021
DB
3 out of 5 stars review

low quality

This mattress has not lived up to my expectations. It’s not an expensive mattress by any means but the quality is sub par. The top is not tight and is rumpling where I lay. It’s sinking also and my back is not happy. I wouldn’t purchase again. Sorry

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Sep 4, 2023
Cathylynne
1 out of 5 stars review

NOT Medium Firm!

There is zero support at all. I had high hopes however this is a total bust. I have no idea how this can be advertised as medium firm when it is total mush. When it says Hotel, I thought it would be similar to a hotel type of mattress and there would be support for head, neck and body. Save your money and keep looking.

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Aug 7, 2021
Kim
3 out of 5 stars review

Not for me

It took a good day to fully decompress from the box. First night was not restful. It’s gotten better, but it’s not at all what I was looking for. It also claimed to be cooling, and I have been so warm. Good thing I kept my old mattress till I can find a new one.

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Jan 1, 2022
Trish
5 out of 5 stars review

Verified Purchase

Very Comfy!

Great price!

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Mar 31, 2023
JEdge
5 out of 5 stars review

Verified Purchase

Great product.

Great product.

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Apr 12, 2024
Dana
5 out of 5 stars review

Verified Purchase

Nice

Very comfortable bed!

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Feb 13, 2023
Highly Disappointed
1 out of 5 stars review

HORRIBLE!

We purchased this in the early part of 2021. At first it started out well, only to turn out to be the worse mattress we've ever purchased. We purchased this mattress to replace a mattress that was 15 years old and honestly it turns out our old mattress was way better than this one. We held on to it thinking maybe we needed to give it time to adjust to. It sinks in the middle so bad you constantly feel like you are drowning into the bed. No cooling factors. As a matter of fact has contributed to my husbands back being messed up, my hip and side pain. JUST SO HORRIBLE! We're so disappointed we didn't return it immediately and embarrassed we allowed ourselves to suffer with this mattress so long. NEVER in our 54 years of life had both of us had such horrible sleep since purchasing this mattress. Now that we know better we would not recommend this mattress to anyone.

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reply from Member's Mark

We are sorry to learn you are unhappy with your purchase. Please know this mattress can be exchanged or returned for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need any assistance.

Aug 17, 2021
Audrey
3 out of 5 stars review

Great sleep but doesn’t seem to last.

I’ve had this mattress for about a month and the pillow top is already separating from the mattress leaving lumps in places. Also none of my sheets will stay on it because of how slick the pillow top is. I love how comfortable it is, just wish the quality was holding up better!

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Jan 13, 2025
Heidi
3 out of 5 stars review

Not 12 inches

The description said it was 12 inches high and it was only 9 inches high after three days out of the box. We had to keep our daughters broken box spring to make the bed high enough for her to get out of her bed. If I knew it be only 9 inches I would have picked another bed.

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reply from Member's Mark Team

We're sorry to learn about your experience, Heidi. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Aug 19, 2020
Lola B
3 out of 5 stars review

Great mattress for the price

This mattress is great for the price, but I wouldn't say it's the best mattress I've ever slept on. There are lots of reviews that call it "plush" and I definitely do not feel that way, I would say it's rather firm. However, I would still recommend it to people looking for a mattress at a bargain price. It's been great for stomach and side sleeping!

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