We are sorry the cookware set did not meet your expectations, Audrey. Ceramic coatings can also form a protective film through seasoning, following these steps: 1) Thoroughly clean and dry the pan to ensure no residual moisture or stains on the inner wall; 2) Turn on low heat to dry the pan, switch to very low heat, and evenly apply a thin layer of cooking oil to the inner wall (it is recommended to use heat-resistant oils such as rapeseed oil or corn oil, avoiding easily oxidizable oils like olive oil); 3) Maintain very low heat for 1-2 minutes to allow the oil to fully penetrate the coating pores, then turn off the heat and let the pan cool completely; 4) Pour off excess oil and wipe off surface floating oil with a soft cloth (no need for thorough cleaning). The non-stick performance will gradually recover during subsequent cooking. If you are still unhappy, please contact Member Support team at (888) 301-0332 and they'll do their best to make this right for you.

We are sorry the set did not meet your expectations, Jamie. Please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

We appreciate your feedback, LORI, and suggest using oven mits when using high temperature settings as that will heat the handles.

We are sorry to hear about your experience. A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Here are some tips for you to maintain the superior nonstick performance. 1) Always cook in LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3) Always cool down to room temperature before washing. 4) Place a piece of paper towel or cookware protector between each piece when storing. 5) Be cautious when placing the pans on and off any location. Please know you can also return this set anytime as part of the Member’s Mark 100% Satisfaction Guarantee.

We are sorry to hear about your experience, Jdanaya. Here are some tips for you to maintain superior nonstick performance. 1) Always cook on LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though it is DISHWASHER SAFE. 3) Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, and discoloration. However, deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Please know you can return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.