Hi, Ann, we are sorry to hear about your experience. This cookware features a stainless steel stay-flat base designed for use with induction cooking surfaces. The diameter of the pan's induction base should be equal to or larger than the size of the induction element one is using. If the pan's induction base is much smaller than the induction heating element, the induction sensor may not recognize the pan and will not activate (heat). Please remember that all Member's Mark items can be returned for a full refund at any time as part of our 100% Satisfaction Guarantee.

We are sorry to learn you are disappointed in this set, CEE. Here are some tips to help maintain your cookware: 1) Cook on low to medium heat. 2) Allow cookware to cool down to room temperature before washing. 3) Hand washing is recommended, although the cookware is dishwasher safe. 4) Never use hard objects on the nonstick surface. 5) Place a piece of paper towel or cookware protector between each piece when storing. 6) Be cautious when placing the pans on and off any location. A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. If you are still unhappy with the set, please know you can return it for a full refund as part of the Member’s Mark 100% Satisfaction Guarantee.

We are sorry for your experience with the cookware set, Erin. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned at any time. Here are some tips for maintaining the superior non-stick performance and shining colors. 1. Always cook in LOW TO MEDIUM HEAT. 2. HAND WASHING RECOMMENDED though DISHWASHER SAFE. 3. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration.

We are sorry the set did not meet your expectations, LESLIE. Please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

Hi, we are sorry to hear about your experience, tsh. We have some tips for you to protect this set coating. 1) Always cook on LOW TO MEDIUM HEAT. 2) HAND WASHING RECOMMENDED though the set is DISHWASHER SAFE. 3) Always cool down to room temperature before hand washing. 4) Avoid sliding across the metal stovetops and place the pans carefully on and off any locations. Please remember that all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.

We are sorry to hear you are unhappy with the lids, Ki. Our cookware features dual-riveted cast stainless steel handles specifically designed to remain cool and comfortable during cooking. However, metal handles can become hot due when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat. As a reminder, this set come with the Member's Mark 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.