Customer reviews for Member's Mark 11-Piece Modern Ceramic Cookware Set forMember photos
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Stain and stick!
These pans are beautiful, but the cream color stained from propane cook top. Not sure if all the good reviews are using electric cook tops or not. After one use on propane cook top these look like junk! The food also sticks worse than cheaper sets.
We're sorry to hear about your experience, Stan. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing it the next morning. Here are some tips to help maintain its nonstick properties: Use on low to medium heat consistently. Avoid sudden temperature changes (thermal shock) with pots, pans, and lids. Allow cookware to cool to room temperature before washing. Hand washing is preferred, although it is dishwasher safe. For more information, please refer to the instruction manual. As always, you can exchange or return the set for a full refund anytime with the Member's Mark 100% Satisfaction Guarantee.
Beautiful but short lifespan
I loved these pans but I was expecting them to last much longer, a couple years in and the nonstick ceramic is failing. My previous name brand set lasted much longer. I care for them as directed so they still look beautiful but no longer function how they should, I was so hopeful.
We're sorry the cookware set did not meet your expectations, Sonya. Regular maintenance is very essential to the cookware's longevity. Here are some tips to improve your set: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.
Cream Color Stains NOT WORTH IT
I was so excited to get the beautiful cream color pans, they look so aesthetically pleasing when you originally buy it. I followed the care directions but no matter what they stain on both cream color portion and on the inside of the pan (note: the pots only stain on the outside). The stain is impossible to remove and looks so disgusting and unappetizing to cook on. The handles for both pots and pans get super hot when cooking, a oven mitt is needed when moving the pan/pot while cooking.
We’d like to provide you with some helpful tips to maintain the superior nonstick performance and shine of your cookware: It is advisable to cook on low to medium heat to prevent issues such as metal fatigue, warping, deformation, deterioration of the non-stick coating, chipping, and discoloration, which can be caused by high heat and thermal shock. While our product is dishwasher safe, we highly recommend hand washing for better results. Always ensure that the cookware has cooled down to room temperature before washing it. It is important not to allow open flames to climb up the walls of the cookware. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.
These things are awful…
These pots and pans are absolutely awful. I've had them for just over a year and they already need to be replaced. Couple things….they are not “non-stick” every thing sticks. The quality is also awful …the non-stick coating has chipped, the “brass” handles have turned color, and the bottom is deteriorating. If I could give zero stars I would…
We are sorry the cookware set did not meet your expectations, ERICA. Here are a few tips to help. Seasoning creates a temporary oil layer that supplements the ceramic coating’s non-stick properties: 1) Wash the cookware with warm, soapy water and rinse thoroughly to remove all residues. 2) Dry completely with a soft cloth. 3) Apply a thin layer of high-smoke-point oil (e.g., avocado oil, canola oil) to the interior surface using a paper towel. 4) Heat the cookware over medium-low heat for 2–3 minutes (avoid high heat, which can damage the ceramic). 5) Turn off the heat and let it cool completely. 6) Wipe off excess oil with a clean paper towel. Repeat this process 2–3 times. If you are still unhappy, please contact Member Support at (888) 301-0332 and they'll do their best to make this right for you.
Don't hold up well at all.
These pans didn't make it 6 months before the inner coating started coming off. I don't use metal utensils. That annoyed me enough, but now one of them ruined 10 bucks of ingredients because it can't properly distribute heat. Over the same heat, it'd be boiling one minute and not the next, then suddenly scorching my fudge. These were a total waste of money.
We are sorry to hear about your experience, Pookie. Our cookware is equipped with a stainless steel stay-flat base specifically designed for use with induction cooking surfaces. It is important to ensure that the diameter of the pan’s induction base is equal to or larger than the size of the induction element being used. If the pan’s induction base is significantly smaller than the induction heating element, the induction sensor might not recognize the pan and therefore not activate the heat evenly. Please know you can exchange or return it for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.
blue
I have refreshed the Sams Club page for these pots over a million times trying to score the cream. Unfortunately that has not happened YET but was able to score the blue. Absolutely beautiful pots and will still try to score the cream and have both after seeing the other brands ad.
Disappointed
I will start with the positives. They are beautiful. I love the gold accent and the Navy is just beautiful. They cook beautifully. They don’t stick and are easy to clean. I thought I had found my dream cookware! Now where the disappointment comes in is that I have owned these 3 months. They are chipping and scratching like crazy. The outside around the edges and the lids seem to be chipping the worst! The inside where the cooking surface has started to chip away as well. I am the only one in my home that cooks with these as well as the only one who washes them. I use only wooden and silicone utensils when cooking. I wait until they have cooled off before putting in water. I have babied this set as I wanted them to last but even with as careful as I am, they have not lasted! I don’t know if I got a bad batch or what is happening!
Thank you for your feedback. We have some tips from the instruction manual to maintain the cookware finish. The lids are made from cast aluminum for secure fitting and even heat distribution, which is heavier than conventional glass lids. Extra caution must be used when covering lids to cookware. Although this cookware set is dishwasher safe, HAND WASHING and drying are always recommended to help maintain the original look and performance of the interior and exterior finishes. When hand washing, use liquid dishwashing detergent and a sponge, nylon pad, or dishcloth when cleaning cookware. A non-abrasive polishing cleanser may also be used for stains. Do not use oven cleaner, harsh detergents, chlorine bleach, steel wool, or other abrasive cleaning pads. Please remember all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned anytime for a full refund.
Beautiful but do NOT work with induction
I was so excited about this set. It’s beautiful and seems well made. Unfortunately it does NOT work with an induction stove, despite claims it does. I tried different pans on different hobs and nothing. So disappointed. I already threw away the packaging so not sure how to return the set.
Not lasting
I was so excited about these pans. Was stoked they said dishwasher safe. I fully understand that hand washing makes a difference for the life of kitchen ware, but I did not see the part where it said BUT HAND WASHING RECOMMENDED. Had I seen that, I would not have bought these. I bought in November and starting using it after the new year. Now, after a few months in, the small pans sticks terribly when trying to make scrambled eggs, the finish is coming off on both the outside and inside, and the gold color is gone. It now looks like a dull silver. I had the hopes I would have this set for years. For the cost, especially. I wish I had just kept my stainless set. This has turned into a waste. I will have to replace within the next year or so most likely.
We are sorry for your experience, PD. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are some other tips to help with the performance: 1) Use it on low to medium heat consistently. 2) Ensure it cools to room temperature before washing. 3) Prevent sudden temperature changes (Thermal Shock) on the cookware and lids. 4) Be careful when moving the pots, pans and lids.
NOT a quality product
Purchased set 03.25.23 / Received set 03.30.23. I was concerned the moment I opened the box and the fist thing that I saw was a warning to only use low to a maximum medium heat. I am unable to comprehend their logic when it comes to the oven -- How are these pans supposed to be oven safe up to 450 degrees but can't be used on the stove on anything higher than medium??? -- RED FLAG. I decided to take them for a test drive so I opted to make a pot of chili using the 6 quart dutch oven. At no time was the on anything higher than medium low. I made certain to follow the other warning to only used silicone utensils. I even used a silicone ladle when serving it. I washed the pan I only used a washcloth and regular dawn dish soap and water. I dried the pan with a clean dish towel When I went to put the pan up this morning on 04.01.23 I noticed an area on the bottom of the pan that I thought looked like I had missed when I washed it. To my dismay however it was actually the non stick ceramic coating coming off of the pan. I inspected the rest of the pan and discovered another area that was doing the same thing opposite the first on the bottom of the pan. I also noticed that there are many small black (dots) marks on the pan bottom where the ceramic coating is not attached any longer. I will be returning this set tomorrow (04.02.23) to my closest club. Highly disappointed to see the lack of quality that I received.
We are sorry to learn this, Eric, and completely understand your frustration and disappointment in this set. We hope the return process was hassle-free and if you need any further assistance please contact Member Support at (888) 301-0332.