We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can learn more and try to help. Thank you.

We're disappointed to hear about this, and can assure you it's not what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

While sometimes odors can be absorbed into the tissues, we definitely do not expect the smell you described. Please know we do have precautions in place with those who ship, store, and sell our tissues to prevent this. We’d like the chance to gather some more details in order to help further, don’t hesitate give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST when you have a free moment.