AA<br /><br />We are sorry to hear that this product might have been a used return at Sam’s Club. Will you contact their customer service to see if an exchange is available?<br /><br />You may also contact us directly for service. We stand by our products and will honor the 90-day warranty included with this equipment.<br /><br />Email us directly at ce&#64;WeiderFitness.com with the case # 1-R101542 and we will look into the options available to you.<br /><br />Thanks - Weider

Liz<br /><br />We are glad you feel this is a high quality weight set, although we are sorry the odor was too strong for your husband. Because of the materials these weights are made of, they may have an odor that should dissipate within a few days of opening. It is uncommon for the odor to not go away after several days.<br /><br />Your full satisfaction is important to us. Contact us at: ce&#64;weiderfitness.com with the personal case ID number: 1-R100143, so we can look more into this situation you experienced and find you an alternative.<br /><br />Thanks! - ICON Health &amp; Fitness

Hmmm<br /><br />Thank you for your feedback. We are sorry that you feel your dumbbell set has lots of oil and that the name has already worn off. We would like to take a closer look into this and make sure your dumbbell set is working as it is designed to. <br /><br />Please contact us directly at: ce&#64;WeiderFitness.com so we can assist you further. Your personal case ID number is: 1-R100742. We look forward to you being able to continue using your set as soon as you had hoped to.<br /><br />Thanks! - Weider Fitness

Stephanie<br /><br />Thank you for your review! We’re so glad to hear that you are enjoying your weights and that you feel they are nice and compact. Know that we’re always here to help if you need us. You can always find us at: ce&#64;WeiderFitness.com.<br /><br />Thanks! - Weider