Hello Jess, we are sorry to learn of your experience. We would love to assist, please contact us at 1-888-240-1945. Thank you.

Hi KN! Thank you for providing your feedback to us, we're sorry to hear your mattress was not as comfortable as you'd hoped. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it! While we understand returning may not be ideal, if you are within your return window with Sam's Club, feel free to reach out to them and start the return process. We appreciate your insight, feel free to reach out with any other questions!

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!