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Sams Club
Sams Club
Customer reviews for Serta SleepTrue 10" Firm Hybrid Mattress for
Serta SleepTrue 10" Firm Hybrid Mattress
4.5 out of 5 stars
stars289 ratings149 reviews
  1. 5 stars73% (211)
  2. 4 stars14% (41)
  3. 3 stars6% (17)
  4. 2 stars2% (5)
  5. 1 star5% (15)
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Showing 81-90 of 149 reviews
Jul 12, 2021
Jess
2 out of 5 stars review

not good

This mattress will last you a year. It now caves in the middle and we have to get a new one. Disappointing.

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reply from Serta Team

Hello Jess, we are sorry to learn of your experience. We would love to assist, please contact us at 1-888-240-1945. Thank you.

Feb 4, 2024
KN
2 out of 5 stars review

Super Soft - not at all firm

There's nothing firm about this mattress. My daughter's back is hurting after 3 nights of sleeping on it. You sink all the way into the mattress when you sit on it. Do not recommend unless you love very soft mattresses.

Helpful?63G8KQBJYSF513585869309
reply from Serta Team

Hi KN! Thank you for providing your feedback to us, we're sorry to hear your mattress was not as comfortable as you'd hoped. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it! While we understand returning may not be ideal, if you are within your return window with Sam's Club, feel free to reach out to them and start the return process. We appreciate your insight, feel free to reach out with any other questions!

Mar 26, 2021
Shawn
5 out of 5 stars review

Verified Purchase

Good for the price

Semi soft & comfy

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Dec 24, 2023
Barbara
5 out of 5 stars review

Verified Purchase

Great

Good quality

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May 25, 2022
Bettye
5 out of 5 stars review

Verified Purchase

Ms

Very comfortable

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May 14, 2024
Martha
5 out of 5 stars review

Verified Purchase

Wow!

Super comfortable!!

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Oct 6, 2021
Barbara
5 out of 5 stars review

Verified Purchase

Love it

Very satisfied

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Feb 20, 2024
Joe
5 out of 5 stars review

Verified Purchase

Hybrid mattress

A very comfy mattress

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Jul 21, 2023
nothanks
3 out of 5 stars review

Cal King is more like "almost Cal King

The California King runs short in length by 2 inches and the about the same for the width. This causes a large gap on all sides of the bed. I had to buy a pillow spacer to fill in the gap. This is neither a king or a cal king, it falls somewhere in between and you will have the same "gap" issue.

Helpful?63G8KQBJYSF513585869309
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Dec 13, 2024
Kathy B
5 out of 5 stars review

Hybrid Serta

Very Comfortable also Affordable.

Review from Serta
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