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Customer reviews for Serta SleepTrue 10" Firm Hybrid Mattress for
Serta SleepTrue 10" Firm Hybrid Mattress
4.5 out of 5 stars
stars289 ratings149 reviews
  1. 5 stars73% (211)
  2. 4 stars14% (41)
  3. 3 stars6% (17)
  4. 2 stars2% (5)
  5. 1 star5% (15)
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Showing 1-10 of 149 reviews
Oct 16, 2022
Steph
5 out of 5 stars review

Verified Purchase

Firm, supportive and so very comfortable

I was very skeptical about this mattress. I am so happy with this purchase. I have hip and back problems, boyfriend has shoulder issues, we both sleep like the dead on this mattress. It supports and cradles me, taking all the pressure off my hips (I'm a stomach/back sleeper) BF is a 1 side sleeper. He can comfortably lie on his back and not experience pain.

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Mar 18, 2021
Jayme P
5 out of 5 stars review

Verified Purchase

Good firm bed

We bought this as a gift for my mother-in-law and she absolutely loves it! She prefers a firm bed and this bed has met that for her.

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Apr 24, 2021
Keith Mason Sr
5 out of 5 stars review

Verified Purchase

Comfortable

This serta gel mattress is so relaxing and comfortable I spend more time in my bed then normal because its that heavenly

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Mar 18, 2021
CindyK
5 out of 5 stars review

Verified Purchase

Great Purchase

Very easy to set up, and super comfy. Great price.

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Nov 3, 2022
Kathleen Miss KB
4 out of 5 stars review

Verified Purchase

Very good bed for the price

I was apprehensive about buying this bed even after reading the reviews. “Too soft, too hard”, and that it came in shrink wrapped packaging. It unwrapped, and plumped up easily without any wonky corners. The bed is definitely firm but the edges are not so you kind of slide out when exiting the bed, which I surprisingly like! I had a newer 1.5-2 inch mattress topper that I immediately put on the mattress, and with that topper I am 100 percent happy and love this bed. My back loves it too! I wake up well rested with no aches in my back or hips. I gave it four stars because even with the firmness, I'm not sure it would be soft enough for me.

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Jan 8, 2023
K L
4 out of 5 stars review

Verified Purchase

Great for one who moves frequently

Price point is right on. Purchased 3 of these, over the last 2 years, for college kids who live in apartments. Ease of moving yet comfortable to sleep on. Alows for easy storage beneath the frame we buy with it.

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Jun 9, 2023
VJ
4 out of 5 stars review

Verified Purchase

Not firm enough

It is not Firm enough. If you are looking only Firm mattress, then try something else. You can't return this as it came in a box and can't fit it in.

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reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We value your feedback and will pass it along to our product team to work on crafting firmer mattress-in-a-box products in the future. We also recommend reaching out to your original store to see if you can return or exchange the mattress if you are still within their return period. While the mattress may no longer be able to fit into its original container, your original store may have additional return options available for their customers. We hope this helps!

Apr 14, 2022
LoriT
4 out of 5 stars review

Verified Purchase

Comfortable mattress - very easy set up!

I've only been sleeping on it for about a week now, so I can't comment on the long term durability, but it is very comfortable. I did also order a 3" memory foam topper from Sam's, so I guess I can't say for certain how comfortable it would be without that. It was shipped on time. It arrived on our porch in a medium sized box, which was very convenient. We unboxed it and it expanded within a minute. Very easy set up. It was a good price also. At this point, I would definitely recommend!

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Jan 12, 2024
CB
3 out of 5 stars review

Verified Purchase

Mattress

Pro: It sits high up. It's the exact height as described. Con: The firmness is Medium Firm. The corners of the bed aren't firm(solid), they cave in. So I'm falling off the mattress. You can feel the springs on the side of the bed, as well as certain spots where you sit on the mattress.

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reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Sep 19, 2020
Ronald
1 out of 5 stars review

Verified Purchase

Inadequate Support

My wife purchased this mattress based on good reviews and a great price; she loves it. I am disappointed; support is inadequate. The mattress sags under my weight. I weigh 245 pounds; my wife weighs 105 pounds.

Helpful?63G8KQBJYSF513585869309
reply from Serta Team

Hello Ronald, we are sorry that the Serta SleepTrue Hybrid 10" Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!