The product itself seems to be a great product, but the included assembly through Go Configure leaves a lot to be desired. A piece was broken during transport, so I was left with a partially constructed pergola on my patio and the team on site said they had to report to their supervisor. The supervisor of the local company submitted the report and GoConfigure sends me an email saying their team had to "investigate" this which generally takes two business days, starting Friday over a Holiday weekend. When I called for more details I was told they could not give me any timeframe, because Go Configure is a separate company than Backyard Discovery (despite their name and number appearing on the cardboard boxes the pergola came in.) Backyard Discovery had previously been very helpful and so I chose to call them directly. They immediately noticed my order and prior registration and told me they would FedEx me the broken part and it would arrive in 2-4 days. Honestly I'm furious because if I had called the manufacturer the day we found it was broken I could have finished this myself and gotten to enjoy the pergola for at least half of my holiday weekend, rather than watching the pieces left in my lawn slowly kill my grass. Good product, great manufacturer service from Backyard Discovery, but terrible customer service from Go Configure.

[This review was collected as part of a promotion.] Bought this in June as part of redoing our backyard and we loved it over the summer. Everyone that we have had over thinks it is great looking and a real value. Our contractor was amazed by the quality of the kit and had no trouble setting the footings in the new pavers. The service from BYD has been so good that we also bought one of the large Grill Gazebos which let me keep grilling during a really wet winter here in Northern California.

Our pergola, which covers a portion of our patio, has added a beautiful look to the backyard space (of 5 acres), and has won oooh's and awww's from friends and neighbors. Each piece is finely crafted, and the installation was so easy to arrange and have done. The pergola provides a bit of cover from the sun, and enchanting ambiance both in the daytime and at night. We are very glad we made the investment to our outdoor space. It's given us another "room" off the dining/kitchen area. And...it's a great backdrop for parties and get-togethers.

We bought a 12x14 gazebo and two 12x14 pergolas to occupy our new concrete patio. We have always loved the ambiance of this look and finally found a quality product! We first sealed all of the wood. My husband built the gazebo in two days, the first pergola in 8 hours and the second pergola in six hours. The key was using two a-frame extension ladders. We’re thrilled with the finished project!!!

We bought the 12x10 pergola last summer. My husband put it together in about 4 hours. We needed additional help from family to get the pergola in the footings, but was overall and easy process. It held up wonderfully over its first Minnesota winter and fits our space perfectly!

Seems like everyone in the neighborhood was putting up Peroglas, but I wanted one that was beautiful, well built, and easy to assemble. I couldn’t be happier, since putting it up, we gotten numerous compliments. The wood is high quality and the engineering is near perfect. Much better than those big box products.

I purchased this pergola with very minimal building/construction experience outside of of small furniture. I didn’t know what to expect, but I needed some shade in my yard and much faster than companies could come out to build one for me. I ordered the product and it arrived fast! I built it with the help one person and it was a breeze. I did have to borrow a few neighbors to help move the completed product, but that took no time and it was a breeze. Unfortunately, I sold that home and have relocated so I do not get to enjoy it at the moment, but I am considering another for my new home and doing it all over again. Also, so many people that came and viewed my home commented on how great it looked and couldn’t believe I built it myself! It certainly added more value than the price I paid and looking forward to getting another soon!

I bought this a month ago and am pretty happy with the product. Instructions were good, but with warped wood for some pieces, the hardware was barely connecting. We found it easier to assemble the frame upside down, and it would have been better to assemble right next to the final location due to the weight.

[This review was collected as part of a promotion.] This was a great and easy pergola kit. Comes in 4 boxes, easy to assemble, easy to follow directions, plus 3d directions via app on phone. Drill and attached to concrete was easy and straight forward. Majority completed with 1 person. Only need a 2nd person when standing up pergola and placing trusses. Definitely recommend!

I love everything about our new Backyard Discovery Pergola. Ordering was easy, and it was shipped right to my door. Communication with the shipping company was fast and easy. I had intended to install it myself but other things took my time so I hired the company suggested and they were very professional and did a great job. This will infancy our enjoyment of our backyard for years to come.